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I have completed two jewels and can't receive my gold bars.
Answers
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Hi! We're experiencing some issues with the rewards in Facebook so I'm glad you came here to report it.It is frustrating but the issue should be soon fixed, rest assured. The holiday season and the time around it just delays all updates a little bit.In the meantime however I can add some Gold Bars to replace these missed out ones. For that could you look up your Facebook ID. You can find it underneath your game, just click on "Find my ID".Thanks!Jelly Jenny
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@Ada_Melancon
Welcome to King Community and thanks for reporting about this!
Our game team is working on a fix for this error, so many thanks for your patience. In the meantime if you are playing on mobile too, you shouldn't have these issues. And if you do, please check if there's any game updates on pending.
I have added some Gold Bars to make up for these missed out ones
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@LadyCheron
Thanks! I've added some goodies to your game to make up for the missed out ones
@Nettemor
For you too! Although Facebook's Gameroom is not officially supported by us, it's likely that you would have the same issue in Facebook also. If you are also a mobile player, you shouldn't have issues there. Thanks for your patience
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Players seem to be having this issue exclusively in Facebook - I have added some Gold bars to your game to make up for the missed out rewards. Hopefully you can collect your future rewards without a hitchsilverkate said:Hi, support team,
My game ID is ID: 1958134518
I've got the same problem, would you please support to check and bring my gold bar back. Thanks.
Thanks for your patience! -
This discussion has been closed.
