🛠️ Feature is Disabled: Diamonds not being collected

Hi everyone,

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Hi everyone,

Thank you all for continuing to share your experience. We know this issue has been extremely frustrating, and we truly appreciate your patience.

Please note that the team is still actively investigating it. As soon as we have an update, we’ll share it here right away.

Thanks again for hanging in there with us 💜

Hi everyone,

Thanks so much for flagging this issue! Just to let you know, it’s already been reported to the Studio and is currently under investigation.

We really appreciate your patience and will keep you updated as soon as we hear more 🙏

All comments

Desafio injusto, pois. Estes jogadores não jogam, poderiam selecionar somente os atuantes, algum algoritmo que selecione somente quem realmente joga. É no baú ainda alega que foi eu que não cumpri o intento.

Encostou acabou, mas acho que é mais uma falha entre tantas outras. LAMENTÁVEL.🙄🙄🙄🙄🙄🙄🙄🙄

MyMy diamonds are still not counting in diamond diaries.Please help

It'sIt's been over three months.Why are diamonds still not counting

DiDiamond diaries. Diamonds still are not counting.When will this be fixed

shoshku

זה פשוט מרגיז ומעצבן ,אי אפשר לעבור את השלב הזה אפילו עם בוסטר. אין מספיק מהלכים להגיע לסוף .לא די שאין יהלומים ,זהב בונוסים כבר כמה חודשים לא ממש בודקים אם אפשר לצלוח את המשחק. אל תשלח לי תשובה סטנדרטית ,של מצטער וכד' הגיע הזמן לעשות סוף לכל התקלות או פשוט לבטל את המשחק .אני ממש כועסת .

cherylE56383493

there has been a couple issues with this game for months now! It was just a new update and nothing’s been fixed! This is totally ridiculous and unprofessional. I don’t know who’s working on this game but they’re not qualified.

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3416597#Comment_3416597

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

Quando ci ridarete l accredito dei diamanti?

Buongiorno

Èancora impossibile accumulare diamanti se non vincendo la gare cittadine..nn è più divertente senza gioielli accumulati perché quando capita un livello difficile nn si riesce ad avanzare se nn acquistando diamanti.…mi sta venendo il dubbio che sia fatto appostA...

Waarom dan nog wedstrijden doen, terwijl je weet dat de diamanten dan naar de tegen partij gaan.
Het is gewoon zinloos spelen zonder extra diamanten. :-(

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello there and Welcome to Sweet King Community! @florida63 👋😄

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

florida63

Bekomme seid über 2 Monaten keine Diamanten mehr! Ist das bei euch auch so? Was kann ich tun?

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello again! All of Diamond Diaries Hunters! 👋

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

Gewoon frustrerend dat je een wedstrijd wilt doen, maar er niets mee opschiet omdat je GEEN diamanten kunt verzamelen.|
Dus waarom nog proberen?? :-(

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3408922#Comment_3408922

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

Denk dat wij spelers het we kunnen vergeten, want nog steeds geen diamanten beloning.
Zijn nu bijna een half jaar verder.
Ik ben BOOS.

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello again! All of Diamond Diaries Hunters! 👋

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello there and Welcome to Sweet King Community! @jillhart 👋😄

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

jillhart

Playing the challenge game and you supposed to collect diamonds although l gat diamonds they are not being counted that l have tham what's going on

Welcome! 👋

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Accepted answers

Hi everyone,

Thanks so much for flagging this issue! Just to let you know, it’s already been reported to the Studio and is currently under investigation.

We really appreciate your patience and will keep you updated as soon as we hear more 🙏

Hi everyone,

Thank you all for continuing to share your experience. We know this issue has been extremely frustrating, and we truly appreciate your patience.

Please note that the team is still actively investigating it. As soon as we have an update, we’ll share it here right away.

Thanks again for hanging in there with us 💜

Hi everyone,

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

All comments

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello there and Welcome to Sweet King Community! @florida63 👋😄

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

Waarom dan nog wedstrijden doen, terwijl je weet dat de diamanten dan naar de tegen partij gaan.
Het is gewoon zinloos spelen zonder extra diamanten. :-(

Buongiorno

Quando ci ridarete l accredito dei diamanti?

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3416597#Comment_3416597

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

cherylE56383493

shoshku

DiDiamond diaries. Diamonds still are not counting.When will this be fixed

It'sIt's been over three months.Why are diamonds still not counting

MyMy diamonds are still not counting in diamond diaries.Please help

Encostou acabou, mas acho que é mais uma falha entre tantas outras. LAMENTÁVEL.🙄🙄🙄🙄🙄🙄🙄🙄

Merece um presente ou um emblema. 🤔🤔🤔🤔🤔🤔🤔

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello again! All of Diamond Diaries Hunters! 👋

Yes! We've already know Collect the Diamonds' Feature Issue hasn't still been resolved and fixed right now! 😞😞😞

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

petiteqween

I was playing the rival challenge game. It was my turn and i had to collect 10 diamonds. Which was not a problem, EXCEPT the game did not tally ANY of my diamonds. Not even ONE. I lost even AFTER spending money to buy gold to pass a Super Hard Level.. THAT REALLY SUCKS.

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello there and Welcome to Sweet King Community! @petiteqween 👋😄

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

jillhart

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3408165#Comment_3408165

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3420426#Comment_3420426

SStop spending money then they might fix the problem

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-feature-is-disabled-diamonds-not-being-collected

Hello there and Welcome to Sweet King Community! 👋😄

We are really still so sorry to hear that you're having this issue with your diamonds not being counted right now! ❌💎😞

We still understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔😞

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

As soon as we have more news to share. 💎

We still hope Diamond Diaries Saga Studio Team are still trying to fix Collect the Diamonds' Feature Issue and bring Collect the Diamonds' Feature back in this game right now! 🙏🙏🙏

PleasePlease fix diamond count.If not, i'm going to uninstall, quit playing