Latest news about Diamond Diaries Saga
Support — Get help here
I have completed Level 5915 and waiting for the new one to come through. Wednesday and I still am on the previous levels. I have cleared the Cache,close the app and restarted my phone and still no levels.🫤 Please Help!
If you don't want to try uninstalling and reinstalling this game, you try following these another steps of how to contact Player Support in this game here! ⬇️😊
1. Open this game and Click on Play button.
2. Click on three horizontal lines' button.
3. Click on ❓ button.
4. Tap on the search bar “How can we help?” and Type in “Thanks”, then Press Enter.
5. Click on any Related Topic.
6. Scroll down to the end of it and Tap on "Chat With Us".
7. You ask your latest new levels haven't still not been released yet after you did updating the latest version of this game and following all of these steps already, also ask what's your mobile device are you still playing this game and also send your Game ID [How to find your Game ID HERE] then you send your message to Kingsley.
Note! Once you have sent your request, you might receiving an automated response, so please reply back to this email and an agent will be in touch. It can taking up to 72 hours before you receive an answer.
We hope the Player Support Team will checking and helping you to solve your problem soon / later! Thank you! 🙏🤗
Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗
Have a wonderful and sassy day! 💎😄
Oh dear! We are really still so sorry to hear about you still cannot reaching and playing on next new levels in this game again now after you try following all of these steps! @bakermom99 😔
As a last resort, you can try reinstalling the app. Note that this will removing all of your inventory boosters and lives from the game, so please do not doing this unless absolutely necessary.
Let us know again if this helps! 👍😊
💎🏅 Claim your level milestone badges too! ⬇️😄
1000 // 2000 // 3000 // 4000 // 5000 //
💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out HERE! 🏅😉
Still not working… 🥺😔
Oh dear! We are really still so sorry to hear about you still cannot playing the next new levels [From Level 5916 to 5975] in this game again right now after you did updating the latest version of this game already. We understand how frustrating it can be to be set back after all the effort you've put into reaching level 5915. 😢
Unfortunately, I've experienced something similar myself when the game crashed and it can definitely be discouraging. 😔
To help you can playing the next new levels [From Level 5916 to 5975] available soon, you can try following another steps here! ⬇️😊
Restart : Force close apps and restart your device.
Memory : Keep at least 2GB of free storage for smooth gameplay.
Connection : Use WiFi instead of cellular data.
Clear Cache :
🤖 Android : Settings > Apps > Diamond Diaries Saga > Storage > Clear Cache
🍏 iOS : Settings > Safari > Clear History and Website Data
As a last resort, you can try reinstalling the app. Note that this will removing all of your boosters and lives from the game, so please do not doing this unless absolutely necessary.
Thank you for answering but I did evereverything but it’s not working…😔
Hello there and Welcome back again! @bakermom99 👋
We’ve heard from you that your game is taking you back to Level 5915, it causes you to lose some of that precious progress. We know how frustrating that it can be and our Diamond Diaries Saga Studio team is on it! They’re working hard to get this fixed as soon as possible. 😥😓
In the meantime, updating the latest version of this game will helping you to solve this issue problem. Here’s how you can doing that :
On an Apple Device :
On an Android Device :
We really appreciate your patience while we sort this out. And... we hope this helps and also it's fixed and solved for you. 🙏👍😌😊
Also thank you for patience waiting and continuing to play Diamond Diaries Saga with us together. 💎😌🤗
