Hi, just thought I would let you know that this has happened again. All connectivity lost due to a new T&C pop up not appearing.
This time had to:
Delete apps (losing data and boosters).
Reinstall app causes a T&C pop up to appear.
Login to account will now work.
King, this is really disappointing to still be an issue.Normally fixes do not get put in place as an issue cannot be recreated but this one is easy... just issue a new set of policies to your test environment...
Hello! @lisavicehawk 👋
Welcome to Sweet King Community! 👑
Don't be worry about this problem! You can click on "Contact Us" here. You can find on the bottom of the Community page:
Then you make sure your email is correct, write your full name. After that, you choose a game is "Diamond Diaries Saga", then you choose your platform such as phone or PC, you choose a topic is "Problem with purchase" and subtopic is "Purchased items not received". (Here is my example as below) 👇
Finally you tell them "Why can't you receive the prizes/rewards?" and click on "submit".
So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. (Their team don't fix this bug/issue but they will help/answer you about this problem.) 😊
I hope this helps! 😉
Hello again! @Oarres_Esoj 👋
What's your problem with this game? Can't claim the rewards/prizes as error Internet connection or this game can opened but can't connect with Internet Connection or App has stopped (Can't open this game ever)? Please let me know to ask what's your problem!
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