Keep getting “there was a connection error. Try again in a bit

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Answers

  • Sam7606Sam7606 Posts: 1 New Bee
    Seems like the KING team have no idea how to fix this error. My games also do not want to connect even though I have a perfectly working Internet, both mobile and Wi-Fi. So all my progress has been lost and I'm on Android 9.0
  • Diamond LimDiamond Lim Posts: 17,567 Game Expert
    edited January 12
    Hello! @guru, @bonzzz and @Sam7606 👋
    Welcome to Sweet King Community! 👑

    Sorry for my late reply! Do you mean you have lost your current level on this game? (Oh No!) 🙁

    If yes, don't worry about this problem! You can check to follow these troubleshooting steps to solve this problem by Community Team. (Any Devices) 
    Click here 👈 to follow these troubleshooting steps that I hope this helps! 😉

    If no, what's your problem on this game? Please let me know! 😉

    And I give you exciting news on this game if you haven't joined this game's contests yet, you don't forget to join this game's contests to chance to win FREE Gold Bars! 😊
    So click here with a chance to win Gold bars! 
    ** You can see "Announcement" , that means you can join it to chance to win gold bars. And "Finished" , that means that contest is over or finished! **

    I hope you can join this game's contests and Have a SASSY day! ❤️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to learn playing on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • GuruGuru Posts: 5 Level 2
    I think I have worked out what causes this issue for me when playing any of the King games... when King updates its Policies it tries to force you to accept the new policy prior to allowing you to continue... it does this by logging you out in the background of the game but to the user the problem is that the game just continues as if nothing has changed - except for nasty messages and saving progress. Good news though I found out that following the steps below fixed this issue for me... to fix it for me I had to:

    close the app - ensure app is not running in the background
    shutdown phone
    start phone
    open game - Did the pop up asking you accept new T&Cs appear

    if YES then game now works and you should be able to login to your profile

    if NO then I had to repeat this up to three times depending on the game - eventually it seemed to "completely" restart the game and give me the T&C pop up...

    Hope this helps some of you...
  • Diamond LimDiamond Lim Posts: 17,567 Game Expert
    edited January 12
    Okay! Thanks for your this information! @Guru 😊

    If the players have asked smiliar your question on Diamond Diaries Community, I will ask to help the players to solve this issue and (Yes!) I hope this helps! 😉

    Have a SASSY day! ♥️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to learn playing on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • LadyRaffieLadyRaffie Posts: 1,533 Community Manager
    Hello everyone! 

    @Sam7606 could you please let me know your Game Id and what was your level? I will talk with Tech to restart your progress to the level you were before 
    @Guru thanks for the info! I totally appreciate it and for sure I will pass this to the Studio.. :)

    Have a SASSY evening! 




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  • PopowerPopower Posts: 51 Level 3

    Hi. I had this problem. I solved it by resetting password, then uninstalling app. When I reinstalled, I was asked to accept new terms. I then logged in successfully and had not lost any progress. Hope this helps others!

  • Diamond LimDiamond Lim Posts: 17,567 Game Expert

    Wow! Good to hear and thanks for your information to solve this problem! @Popower 😊

    If the players have asked smiliar your question on Diamond Diaries Community, I will ask to help the players to solve this issue and (Yes!) I hope this helps! 😉

    And I also give you exciting news on this game if you have playing this game, you don't forget to join this game's contests to chance to win FREE Gold Bars! 😊

    So click here with a chance to win Gold bars! 

    ** You can see "Announcement" , that means you can join it to chance to win gold bars. And "Finished" , that means that contest is over or finished! **

    You can also check and don't forget to see another hot news such as contests (join to answer it to chance to win gold bars too (boosters)) and other news! 😉

    So click here to check another hot news! 📰 Keep your eyes out! 👀

    I hope you love to join this game's contests and have a SASSY day! ♥️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to learn playing on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • jOjOrjOjOr Posts: 3 New Bee
    edited February 18
    Hi there, 
    I am also having connection problems with diamond diaries but also all the other CC games I play. Soda jelly friends they are all not connecting to either wifi or mobile data saga is the only one that is .... Frustrating.... I have tried everything except uninstalling. But I don't want to lose levels by uninstalling. And it's not connecting to my account or showing my profile? Help. Please 
  • Diamond LimDiamond Lim Posts: 17,567 Game Expert

    Hello! @jOjOr 👋

    Welcome to Sweet King Community! 👑

    So you have tried all of troubleshooting steps of this problem completed but it's not worked. 😢

    Okay! Don't be worry! You can click on "Contact Us" here. You can find on the bottom of the Community page:

    Then you make sure your email is correct, write your full name. After that, you choose a game is "Diamond Diaries Saga" or "Any King's Game" and choose the platform such as phone or PC, you choose a topic is "Problem with my game" and subtopic is "Login issue". (Here is my example as below) 👇


    Finally you tell them "Why are you asking your problem with your game" and click on "submit". 

    So you wait for Community Team (but it has taken longer) until their team will answer and help you about this problem while you receive your email. 😊

    I hope this helps! 😉

    By the way, their team don't fix this issues/bugs to players but they will help/answer you and some players about this problem soon. 😉

    And I also give you exciting news on this game if you have playing this game, you don't forget to join this game's contests to chance to win FREE Gold Bars! 😊
    So click here with a chance to win Gold bars! 

    ** You can see "Announcement" , that means you can join it to chance to win gold bars. And "Finished" , that means that contest is over or finished! **

    You can also check and don't forget to see another hot news such as contests (join to answer it to chance to win gold bars too (boosters)) and other news! 😉
    So click here to check another hot news! 📰 Keep your eyes out! 👀

    I hope you love to join this game's contests and have a SASSY day! ♥️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to learn playing on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • GuruGuru Posts: 5 Level 2
    Accepted Answer

    Hi, just thought I would let you know that this has happened again. All connectivity lost due to a new T&C pop up not appearing.

    This time had to:

    Delete apps (losing data and boosters).

    Reinstall app causes a T&C pop up to appear.

    Accept T&C

    Login to account will now work.


    King, this is really disappointing to still be an issue.Normally fixes do not get put in place as an issue cannot be recreated but this one is easy... just issue a new set of policies to your test environment...

    Accepted Answer
  • Diamond LimDiamond Lim Posts: 17,567 Game Expert
    edited May 25

    Thanks for your answering another tips to players! @Guru 😊

    We hope the players will understand to follow these steps that they can login in their profile and save their progress. 😊

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to learn playing on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

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