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Missing prizes from necklaces.

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poietes
poietes Posts: 1 Newbie
edited July 2022 in Support

Hi,

For the last 4 necklaces I have made I got the claim prize button and then my game freezes. I have to restart and never get my prize.

Flag · 1Helpful 1Sweet Love Haha

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 156,052 Diamond Diaries Moderator
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    Hello! @poietes 👋

    Welcome to Sweet King Community! 👑

    I think some players have asked same your problem (Can't Reward Gold Bars from Bernadetta's Mission of Collect Diamonds) too! ✋

    Don't worry about this problem! How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug (Same as this problem)? (I hope it's solved that nothing this happens. 🤔) 

    So what device are you playing on this game has this problem? (Click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉) 

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    ** If you have tried to follow these troubleshooting steps but it's not worked, please let me know and you can continue to comment on below here that I can see to help you again. 😉 **

    Have a SASSY day! ❤️

    Flag · Helpful Sweet Love Haha
  • JimsKat
    JimsKat Posts: 13 Level 2
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    https://community.king.com/en/diamond-diaries-saga/discussion/294658/missing-prizes-from-necklaces

    I've been playing this quite a while but go from 5 lives to 0 and loose a mystery chest I have won when I go back into the game. Does this happen to others? It also gives me negative diamonds when I finish a level why?

    Flag · Helpful Sweet Love Haha
  • Diamond_Lim
    Diamond_Lim Posts: 156,052 Diamond Diaries Moderator
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    https://community.king.com/en/diamond-diaries-saga/discussion/comment/748109#Comment_748109

    Hello! @JimsKat 👋

    Welcome to Sweet King Community! 👑

    I think mostly of players have no this happens but they have asked "Can't Reward Gold Bars from Bernadetta's Mission" Problem on this game Support Community.

    So how about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug? (I hope it's solved that nothing this happens. 🤔) 

    So what device are you playing on this game has this problem? (Click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉) 

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    ** If you have tried to follow these troubleshooting steps but it's not worked, please let me know and you can continue to comment on below here that I can see to help you again. 😉 **

    Have a SASSY day! ❤️

    Flag · Helpful Sweet Love Haha

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