Alansmart

Champion

Hello and welcome to the community @WeeStewartie, try clearing your cache and uninstall and then redownload the game.. if that won't work then let me know ok. Have a sweet day

Hello @AlejHerrBar2k3, that reason has logic but my lady got the vampire tiffi well after Halloween? I was short less than 25 stickers for santa when he disappeared!? And I am also still collecting for Rudolph but only unlocked him a few days ago?

Hello and sorry to hear you are frustrated @AnnR63, I have heard of the connectivity issue before but yours seems to be a bit different.. I shall kindly ask @QueenMia to see what she thinks will help with this occurrence, I hope things work out for you as you are obviously a big fan of king games

Hello and sorry to hear you had to view that @DoLeMi, I myself don't have any ads while playing the game nor have I heard this from other players? Try a cache clean and see if that fixes the issue 

Hello and happy new year @Rei, I also was about to complete the sticker set before santa disappeared.. also had rudolph misty being collected but that set stayed? I myself am not able to answer this question so I shall ask @QueenMia if she has heard of this happening

Hello and welcome to the community @Paulg, at the top right of the page you will notice a video tab, if you open that you will find a series of videos that will assist in giving play support to help along the way.. hope your new year is devine

Hello and welcome aboard @Yisus2511, If you look at the top right side of your home page you will see a support tab.. if you check in there you will find how to troubleshoot the issue you are having. Hope you have a devine holiday season 

Hello @bellew, I would try a cache clearing and close app if left running.. then try a reload and see if it will boot up. Hope you are having a devine day

Hello and welcome @nattas Sending and receiving lives is quite simple! Keep an eye on the heart on the top right corner - Once you have used your 5 lives available at the beginning of the game, you will have two options: either buy lives using your Gold Bars, or ask your friends to send you help! Once your friends respond…

Hello and welcome aboard @jackie45 , if you happen to have a screenshot of your progress then I can pass you on to a manager for further assistance.. I hope you are enjoying a devine holiday season