Alex_The_Witch

Game Expert

Comments

  • Hey @dianakotori and @Laflor . Hope you're having a good day. We've checked the pop-up on our side and I bring good news. It's something expected and part of the game's friends migration. Once you click on "import all my friends" and the import is successful, the pop-up should then not appear again. I hope this helps. Take…
    in PRS HAS NOT WORKED WELL FOR 12 DAYS Comment by Alex_The_Witch February 17
  • Hey there @xAli0yx . Hope you're doing well. I've now replied to you in the ticket you had created with us through our player support, ticket 16353250. The progress on your Facebook account has now been transferred to your new King account. I hope all is in order, but if you need anything else feel free to let me know.…
    in How can I sync my old Facebook to my king account on Farm Heroes Saga? Comment by Alex_The_Witch February 16
  • Hey @Laflor and @dianakotori . Hope you're doing well. Thank you so much for all the info. I'll ask the team about this pop-up. As for your device, this helps confirming all is up to date. I also have an update; after several reports about the game lagging in some of the levels and gameplay in general, including yours, the…
    in PRS HAS NOT WORKED WELL FOR 12 DAYS Comment by Alex_The_Witch February 16
  • Hey there @stephanie2024 . Hope you're having a good day. You can post the User ID, it's not private info as only us from customer support can make use of it and it's info you can even add to your profile page here in Community. Looking forward to hearing back from you.
    in Any suggestions on chocolate box? Comment by Alex_The_Witch February 16
  • Hey there @sunlite705 . I hope you're doing well. I understand that you wish to add or remove your friends in Candy Crush Jelly, so that you can get more lives in order to have better chances of playing for longer, and I'm here to share more info on this. While this game does not currently support a friendship feature that…
    in Adding/removing Friends (Jelly) Comment by Alex_The_Witch February 16
  • Hey there @arciles ! I hope you're doing well. I understand you're having some trouble receiving your rewards for having passing several levels in a row. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best…
    in ödül veröiyo Comment by Alex_The_Witch February 16
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in Seviye mi bitti? Comment by Alex_The_Witch February 16
  • Hey there @ValandDoug4ever ! I hope you're doing well. I understand you're having some trouble recovering your progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support…
    in My king account Comment by Alex_The_Witch February 16
  • Hey there @stephanie2024 . I hope you're doing well. I'm sorry to hear you're unhappy regarding the fact that the Free Switch is no longer part of the Sweet Cinema's rewards and how that makes the hard levels even harder to beat, but I appreciate the fact that you've given us your feedback for it. I will pass this on to…
    in Impossible levels Comment by Alex_The_Witch February 16
  • Hey there @random_name345 . Hope you're doing well. I'm sorry to hear you're unhappy about the fact that there's currently no option to opt-out of the Elite Challenge without being downgraded to another tier in Candy Royale, but I appreciate your feedback. I will pass this on to our developers for you. While we…
    in Opt-OR out of Candy Royale Comment by Alex_The_Witch February 15
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