JillyJill

Noble

Comments

  • Hello Klaudia, Thank you for contacting King Care! You can follow the steps in this link to log into the kingdom: https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1 Make sure to log out of facebook on your game first and use the same email address as you use for Facebook. Hope this helps! Jilly 
    in want to connect my emailand facebook account Comment by JillyJill February 2018
  • You can try these steps in the following link: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios If this doesn't help I'll try to get a King Care moderator to look into your account. Best regards, Jilly 
    in Progress lost in candy crush Comment by JillyJill February 2018
  • Hi Ana, Thank you for contacting King Care! Can you tell me what kind of device you are playing on? That will help me give you some helpful information to get you back on track. Thanks, Jilly 
    in Progress lost in candy crush Comment by JillyJill February 2018
  • Hi Mrs P, Thank you for contacting King Care! This is a known bug which has resurfaced. The game studio is currently working on a fix. Sorry for the delay and thank you for your patience while this is being resolved. Best regards, Jilly 
    in Since the latest update I can't move past 705! Comment by JillyJill January 2018
  • Hello Michkurtz, Thank you for contacting King Care! Unfortunately King Care no longer handles purchase/payment issues. You'll have to send an email to King, follow the steps in this blog: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Best regards, Jilly 
    in Not getting purchases Comment by JillyJill January 2018
  • Hi KjDenison, Thank you for contacting King Care! Here are some links to help you better understand why you may not be getting certain features: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here https://care.king.com/en/blog/article/when-can-i-get-my-events Hope this helps…
    in I am on level 2400 everyone I talk to has had the magic helmet challenge why not me? Comment by JillyJill January 2018
  • Hi Chasoster, Thank you for contacting King Care! Sorry to hear you're having these issues you can try the steps in the following link, hopefully it will help with the error message you are getting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out I hope this helps! Jilly 
    in An error has occured. We are doing our best to fix it, please try in a moment. Comment by JillyJill January 2018
  • Hi Mary, Thank you for contacting King Care! Sorry to hear you're having these issues you can try the steps in the following link, hopefully it will help with the error message you are getting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out I hope this helps! Jilly 
    in Is the game ever going to work again on Facebook or do I need to delete the ap?? Comment by JillyJill January 2018
  • Hi Evie, Thank you for contacting King Care! This is a common issue with timed levels and the reason is almost always that you may have let a bomb hit zero. If you reach your desired score and you don't have any moves to kill a bomb then just let time run out and you'll be able to pass. Hope this helps! Jilly 
    in Why can’t I move past 1925 Comment by JillyJill January 2018
  • Hello Roland, Thank you for contacting King Care! New levels will be released on Wednesday, just make sure your app is updated on Wednesday. Best regards, Jilly 
    in further levels for ccs on WPs??? Comment by JillyJill January 2018
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