Hello, Thank you for posting. Could you please capture a screenshot where you are unable to exit, then I can look into this for you. Kind regards, Johnny
Hello Karen, I'm sorry to hear that this happened. If the challenge is freezing then please follow the steps to try and help resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
Hello Sabina, If you have purchased a gift card for Facebook then this can only be applied to the game on Facebook, not on mobile I'm sorry. Maybe Facebook support will be able to assist you as the voucher is for their platform. Kind regards, Johnny
Hello, Thank you for your post. I have checked your game account and your game progress is saved to a Kingdom acount. You only need to go into the app and reconnect and your progress will return. To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your…
Hello Scarlett, Thank you for posting. I'm sorry but as we are not responsible for the buttons our players press, we do not refund gold bars in these instances. There is a confirmation button for real money purchases, but this is not available for in-game items sorry. Kind regards, Johnny
Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
Hello Mike, The quit button is located at bottom left of the game screen. Could you please follow the steps here and let me know if this resolves the issue for you. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny