Johnny_Ryall

Royalty

Hello Matt, This might be a cache issue. There are a few steps here that might help with the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello, Have you tried to reconnect with this Facebook account? The video and steps here here will help: Lost your connection to Facebook? (iOS) - Questions - King Care Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, Please follow the steps here to synchronize your game between devices. The steps are for android, but the principle is the same. https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny

Hello, To use the Stereo Bolt, click on the icon and it should then form and appear in your shooter. From here you treat it like a normal bubble and use the aim to release it. Is this function not working for you? Could you please provide me with more information about what happens when you try to use it? Thanks, Johnny

Hello, The game is still the same version, the same mechanics, game play, characters etc. To find out why the change was necessary, please read here: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Kind regards, Johnny

Hello Lynn, Could you please run through the steps here to help resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Susan, In the game, you can only accept one unlock slot per friend. So you will need 3 separate friends, I hope that makes sense. Kind regards, Johnny

Hello Loes, First up, log out of Facebook in both the app and also in your browser, Safari for example. Then restart your phone. Log into Facebook in the browser, open the game app and click to connect. This should ensure that you connect to the correct account. Kind regards, Johnny