Comments
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Hello, I'm sorry to hear that this is happening. Could you please go through the steps here and hopefully this will stop the issue occurring. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out However, let me know if it happens again. Kind regards, Johnny
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Thank you for the screenshot. Could you please make sure that you have verified your email, as per the instructions in the menu on the left. Once done, return and then see if you can synchronize. Also, are you using the same email as the Facebook account? Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, The Candy Crush games team work incredibly hard to release new levels, I think they have done an incredible job with over 2500 levels now available to play. The levels take time to design, test and release and we don't want to rush them as they need to be perfect for our players! New content will be available but I…
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Hello Paul, Please try the troubleshooting steps here and let me know if these resolve the issue for you: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny
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Hello Marcia, For information about how our events and promotions work, please read the thread below: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
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Hello Lana, I'm sorry to hear about this. Could you please complete the troubleshooting steps provided in the thread below as these should resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
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Hello, Do you have the opportunity to play the Quests in your game. This is a great way to earn more Star Dust. You can read about them in our blog here: https://care.king.com/en/blog/article/bubble-witch-3-saga-beginners-guide Kind regards, Johnny
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Hello, Could you please confirm if you are talking about the main game board or a certain element. Please also let me know what device you are playing on. Thanks, Johnny
