Johnny_Ryall

Royalty

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, In this level, it doesn't matter what score you achieve as if you don't meet the other requirements you won't pass the level. At the end of playing you will see a message that says something like 'a bomb was about to explode'. This means that you failed one of the objectives. You need to obtain the score and finish…

Hello, I have merged your post into the relevant thread where you can read about the change in software for Candy Crush Saga and why it's necessary and we have also provided some troubleshooting steps as the new format might require an update/change in your current browser. Kind regards, Johnny

Hello Marlene, Some features of the game have changed or been removed with the change in software to HTML5. At this moment I cannot say what features will be available in the future. I apologise for any inconvenience caused. Kind regards, Johnny

Hello, There are some other steps you can take before deleting the app: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Try these and if they do not resolve the issue, please let me know what device you are using, and how much RAM you have available. Thank you, Johnny

Hello Heather, I'm sorry to hear that this happened. The issue has now been resolved so the level should act as normal! Kind regards, Johnny

Hello Cata, The format for asking friends has changed. The Candy Friends option is no longer available. Now you have the option to search for your friends by name, then as we work to improve the feature, your top friends, the ones you interact with most, should appear at the top of your inbox. Kind regards, Johnny

Hello Melissa, Please try these steps: -log out of Facebook in the Candy Crush app -log out of the Facebook app -Turn off your device for 10 minutes to clear the cache memory. -Turn it on and Log into Facebook under the required account -Open Candy Crush and connect to Facebook. I hope this information helps Kind regards,…

Hello George, I'm sorry to hear that this is happening. Could you please read run through the steps in this thread here to see if they help resolve your issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Many thanks, Johnny

Hello Steve, what was your score in the HTML5 test and which browser you are using. Can you let me know please. Thanks! Johnny