Johnny_Ryall

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Why are my levels missing? On jelly i was at 250 then i am not when i finally load it back up Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in O rewards given for star chaser Comment by Johnny_Ryall May 2017

Hello, This issue is generally, always related to any changes that have been made to your device's time or date settings. If you have manually altered the time or date, due to to travelling or other reasons then it does have an impact on the game's in-built counter which replenishes your lives. The good news is that this…

in Life Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in stupidly logged into Facebook, I was at level 1642 and got dumped back to 500,lost everything Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in My husband and I synced all of our devices to my facebook candy crush. We divorced Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Why am I being sent back in Candy crush I just finished level 1160 and it won't let me continue, Comment by Johnny_Ryall May 2017

Hello Jenny, I understand there are a few issues with the game at the moment but please bear with us as the transition to HTML5 is essential and we just need to iron out some things whilst the software change takes place. Thank you for your patience. Kind regards, Johnny

in I get no coins when I win a level and you cannot see when you progress. Country fair has disappeare. Comment by Johnny_Ryall May 2017

Hello Carrisa, I'm sorry that you are not a fan of the changes. You can read more about why it's essential that we change the game here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Kind regards, Johnny

in can you please get rid of update on pc's Comment by Johnny_Ryall May 2017

Hello Anita, You can read more about why the change is essential here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Kind regards, Johnny

in I have not heard anything about the new version of games that many are getting. Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Not moved on this by completing the level and lost lots of boosters doing so Comment by Johnny_Ryall May 2017

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Johnny_Ryall
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