Johnny_Ryall

Royalty

Hello, This issue is generally, always related to any changes that have been made to your device's time or date settings. If you have manually altered the time or date, due to to travelling or other reasons then it does have an impact on the game's in-built counter which replenishes your lives. The good news is that this…

Hello Eric, Thank you for posting the screenshot. I'm happy to confirm that this is an official King offer so click the link and claim your reward! Kind regards, Johnny

Hello Heidi, Please follow the steps here to help with the loading issue. These should help get things up and running: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello, Could you please let me know what device you are playing on so that I can try to assist you. Thank you, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Marisa, Please let me know what device you are playing on and I will try to provide you with some steps to resolve this. Kind regards, Johnny

Hello both, Thank you for posting. Could you please post a screenshot of the email that you are referring to so that I can look into this for you. Right now, I'm not sure if this is official so it's best for us to check. Thank you! Johnny

Hola, Gracias por su pregunta. King Care está disponible en español aqui: https://care.king.com/es Saludos, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, Congratulations on the score! I'm sorry but adjusting star levels and scores is not something that we can do for our players. I will be sure to pass the information forward but I will not be able to change things in your game. I apologise for inconvenience. Kind regards, Johnny