Can you not see the further levels on any of these devices? For your mobiles, please visit the app stores and make sure you have the latest version of the games installed. For your computer, please try another browser. Let me know how you get on. Kind regards, Johnny
Hello Paula, If you go to the app settings (home page, bottom right) then click the cog. In this menu you will see the option to log out of Facebook. Do this and also log out of the Facebook app and also Facebook in your browser. Now in the browser sign into the normal Facebook account and go back to the game and connect…
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello, This issue is generally, always related to any changes that have been made to your device's time or date settings. If you have manually altered the time or date, due to to travelling or other reasons then it does have an impact on the game's in-built counter which replenishes your lives. The good news is that this…
Hello Eric, Thank you for posting the screenshot. I'm happy to confirm that this is an official King offer so click the link and claim your reward! Kind regards, Johnny
Hello Heidi, Please follow the steps here to help with the loading issue. These should help get things up and running: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello both, Thank you for posting. Could you please post a screenshot of the email that you are referring to so that I can look into this for you. Right now, I'm not sure if this is official so it's best for us to check. Thank you! Johnny