Johnny_Ryall

Royalty

Comments

  • Hello, In our games we always trial changes with small groups of players which is why you might have different features in your game to your friends/other players. You can read more about it here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
    in Splendid days bypass and treat calendar Comment by Johnny_Ryall May 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in new appearance- does not keep the level I won the day before Comment by Johnny_Ryall May 2017
  • Hello Steve, Thank you for your feedback. You can read more about the game change to HTML5 here: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, Johnny
    in Why the format change? Comment by Johnny_Ryall May 2017
  • Hello Kim, The answer can be seen by clicking the link here: https://care.king.com/en/bubble-witch-3-saga/bubble-witch-3-crashes-and-sends-me-back-to-a-lower-level-everytime Kind regards, Johnny
    in where is the answer located to my question, I tried to click on my question and now it is gone Comment by Johnny_Ryall May 2017
  • Hello Nikoletta, It is possible that your device is no longer supported. This means we cannot guarantee it's performance. There is a list of supported devices here and also a link to some troubleshooting steps that might help. https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices…
    in Blossom blast sage crash Comment by Johnny_Ryall May 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Roadblock 530 Can't pass Comment by Johnny_Ryall May 2017
  • Hello, The Candy Crush games team work incredibly hard to release new levels, I think they have done an incredible job with over 2500 levels now available to play. The levels take time to design, test and release and we don't want to rush them as they need to be perfect for our players! New content will be available but I…
    in I finished 2510 and now it won't let me progress to the next level. Comment by Johnny_Ryall May 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in Help Comment by Johnny_Ryall May 2017
  • Hello Abby, Please follow the remaining troubleshooting steps here to see if this helps to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
    in APP CRASHES IN THE MIDDLE OF THE GAME Comment by Johnny_Ryall May 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Lost fairy dust Comment by Johnny_Ryall May 2017
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