JustPlaying

Royalty

Hi @Tricia02 Welcome to the Candy Crush Friends Community. Do you have a King or Facebook account now? Candy Crush Friends Saga level do not go that high yet .. can you tell me what game are you having trouble with and what device you are using? Are you able to login with that King or Facebook account? You may need to do…

Hi @arisblaze77 Welcome to the Candy Crush Friends Community I am sorry you are having an issue. It looks like your phone maybe having trouble saving as the issues you mention are saved locally to the device. Please look follow this troubleshooting for Android to see if it will correct. Let us know how it goes.

Hi @kadacozarh1 Welcome to the Candy Crush Friends Saga Community Since you get 2879 in Facebook that is where it should be synced :) we just need to get your phone synced up Select this option if you are playing on an Android device Select this option if you are playing on an Apple device Let us know how it goes. In the…

Great!

Try on a computer. This is just to tell what level you are actually synced at. If it plays at 780 issue is the new phone. If the level there is 750 that is where your previous phone synced to and you will need to tell them when you fill out the form that you no longer have the old phone and it did not sync you to the…

@nono91 what is the device you are playing on? If on Android try the troubleshooting here

When you play on the king site https://king.com/play/candycrush what level are you on? The sync between the 2 phone is different than the sync between the game and the King servers

@saagar there is not a lot you can do on the new phone. I would have done trouble shooting on the old to make sure it synced up but you no longer have it. What is the game this is for? Are you able to play on the king site and if so what level?

sorry cross post. yeah you get ribbon option which I don't. If I add pending and collected it comes to 33 as does yours but you have the pilgrim which I can no longer get so to me you should add up to 34? Hopefully everyone will get a chance at these seasonal :)

Could also mean that there is a lock showing for an available costumes but all the screens are showing different