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Hi Tricia, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

in I purchased a Piggy Bank but account charged multiple times Comment by JustPlaying August 2018

Hi Dynorodder, If you can still access your old Facebook account you can transfer your progress to a King Account. See this FAQ for instructions https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website Else wise see this blog here and go into the contact form at the end of…

in My Facebook account was hacked so I have had to create a new account.I have lost my progress after m Comment by JustPlaying July 2018

Hi Nina, If you logged in with a King or Facebook account your progress is saved on the servers. You just need to log into the restored phone with the same account you used before. Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem…

in How to return an old level on game Candy crush Comment by JustPlaying July 2018

Hi Kristy, Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.…

in Lost Game.... Comment by JustPlaying July 2018

Hi Robert, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

in I have attempted to purchase 100 gold bars twice. Told transaction failed and was not credited Comment by JustPlaying July 2018

Hi Lisa, If you were logged in using a Facebook or King account your progress is saved on the servers. You just need to log in with the same account you were using on your previous phone. https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

in Help! I have a new Android phone and have lost my Candy Crush levels - was at around 675 now at 0. Comment by JustPlaying July 2018

Hi Ceshire Cat, Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of…

in Game lost how to retrive Comment by JustPlaying July 2018

Hi, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

in I'd like to request refund on the following purchases that I made from your application within Googl Comment by JustPlaying July 2018

Hi Beth, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

in Need refund Comment by JustPlaying July 2018

Hi Jessica, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

in Spent money didn't get what i paid for Comment by JustPlaying July 2018

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