JustPlaying

Hi Juanjo, Please follow this link for language options: https://care.king.com/en/alphabetty-saga/unsupported-language Sorry for the inconvenience

in (EDITED by CM - Unsupported language) Comment by JustPlaying June 2018

Hi Kathleen, Please fill out this form https://care.king.com/contact for this issue as we cannot not see that info. Thanks

in Unauthorized puchase Comment by JustPlaying June 2018

Hi Mary, Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? If using a browser which one and have you tried a different one? Please try some common loading fixes: iOS Android Facebook Windows 10 Thanks, JustPlaying

in Can't play Candy crush soda game, it is driving me nuts, i am on a Laptop, please help, Comment by JustPlaying June 2018

Hi Jenny, Is the account you have saved your progress to a King or Facebook account? What is the device you play on? Is it in a browser or app? If using an app Are you able to log into King (https://king.com/game/pyramid) or Facebook and play?

in Cannot log in to download a game Comment by JustPlaying June 2018

Hi Carol, Can you try using a different browser? Admins are aware and are currently looking into this issue and it should be fixed shortly. Sorry for the inconvenience

in I asked a question was told to check for answer cant find it Comment by JustPlaying June 2018

Hi Paula, Thank you for posting on King Care. First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.' Next, if you have the Facebook app…

in After yesterday wen i enter at Candy Crush it come mi usbands game and i can not change it to mine, Comment by JustPlaying June 2018

Hi Patricia, Thank you for posting on King Care. What is the browser and version you are using? Did you try a different browser such as chrome or Internet Explorer?

in i cant go to any other because i keep getting the statement that i need to to update my browser it i Comment by JustPlaying June 2018

Hi Maureen, Thank you for posting on King Care. What is the browser you are using? Can you try to use a different browser? Thanks JP

in My screen on my computer is black. Comment by JustPlaying June 2018

Hi Karen, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

in I purchased gold bars and been charged 3 times, can you refund me 2 lots please Comment by JustPlaying June 2018

Hi Aviva, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

in Gold bars not credited Comment by JustPlaying June 2018

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