Kevin_

Game Expert

Comments

  • Hi there, I can see that we have gotten back to you regarding your progress. Please follow the instructions we shared in order to get your progress back. Have a nice day!
    in New phone - lost progress! Comment by Kevin_ October 24
  • Hi there, please check out this article we prepared to help you get back on track: I can't find my progress in the game – How to retrieve my levels
    in My game profile is not continuing at the current level Comment by Kevin_ October 24
  • Hello, thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If you're looking for support, you…
    in about Candy Crush Jelly saga Comment by Kevin_ October 24
  • Hi there, I am sorry to hear that you are facing this loading issue. Could you please Contact Support directly so that we can best further assist you with this setback. 
    in Pet Rescue Saga - not loading at all for the last 2-weeks Comment by Kevin_ October 23
  • Hi there, I am sorry to hear you had trouble with your rewards. I have found your support ticket and helped out and sent your rewards into your account. If this happens again please make sure to capture a screenshot of your missing rewards and make sure to send them in your support ticket so that we can best help. Have a…
    in Prizes not showing up despite updated app and strong internet connection Comment by Kevin_ October 23
  • Hi there, I am sorry to hear that you are seeing this messages coming up in your game. Do not worry as our team is already looking into this to try to correct it. Thank you for your patience and have a nice day!
    in about Candy Crush Jelly saga Comment by Kevin_ October 23
  • Hi there, are you referring that the level requirement starts at 90+ and progresses down as you collect in order to complete the objective? If not, could you please share a screenshot of what you are able to see.
    in Farm Heros acting weird Comment by Kevin_ October 23
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Error en nivel 9693 candy crush soda Comment by Kevin_ October 23
  • Hi there, I am sorry to hear that the dragon did not exit the board to complete the level. Could you please Contact Support directly so that we can best further support you. Have a nice day!
    in Level not passed but is completed. Comment by Kevin_ October 23
  • Hi there, could you please Contact Support directly about this error so that we can best further assist you. 
    in You are offline, but im not Comment by Kevin_ October 23
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