Kevin_

Game Expert

Comments

  • Hi @BQN537, I am sorry to hear that your love meter is not increasing. Could you please Contact Support directly so that we can best further look into this for you. Have a nice day!
    in Pets in Petopia no hearts 💕 Comment by Kevin_ July 4
  • Hi @jpwilk and I am sorry to hear that you are having trouble with this McDonalds Ad. In order to best help and report this, could you please help me with some additional information: Day and approximate time the advert was seen Country it was seen in Type of advert video/static image Screenshot of the ad in question…
    in McDonalds fries ad not closing Comment by Kevin_ July 4
  • Hi @Iviah and I am sorry to hear that you are having trouble with your Bear Climb challenge and rewards. Could you please be so kind as to share a screenshot of what you see from your progression on the challenge so I can have a closer look? Have a nice day!
    in What's wrong with The Bear Climb box and game?? Comment by Kevin_ July 4
  • Hi @Elzenia and I am sorry to hear that you are unable to locate your progress after getting a new device. Please check out this article we created to help you out get back on track I can't find my progress in the game – How to retrieve my levels
    in Can't find my progress on my online Candy crush soda Comment by Kevin_ July 4
  • Hi @lhawl555, I am sorry to hear that you are not getting free lives often. Do you perhaps mean not getting life time rewards from videos? Or are you perhaps referring to lives sent by friends?
    in Before I made a purchase, I received free lives often. Ever since I made one purchase, I have never Comment by Kevin_ July 4
  • Hi @dragonbaby1964 and welcome to the Community! I am sorry to hear that the rewards are not being added after watching videos. We usually recommend these steps to make sure that nothing is wrong or broken in your game to ensure your rewards are granted: *Restart: Force close apps and restart your device. *Updates: Check…
    in Game is not giving me pieces after watching video Comment by Kevin_ July 4
  • Hi @Kathylandon, I understand that you would like to get more levels and I want to assure you our technical wizards in the Studio are working on more levels I don't have an exact date for their release just yet I'm afraid, but be sure to keep your game app updated to be amongst the first in discovering all the new fun. You…
    in When are you going to have more levels past 6850? Comment by Kevin_ July 3
  • Hi @HarukaHoshinogawa575, I am sorry to hear that you are not getting the Summer Petopia feature. Please note that the game studio usually run test with these features that may cause them not to be available for everyone I am afraid. However make sure to keep your app updated as it is possible in the future to have the…
    in Well I still haven't received Summer Petopia yet. Comment by Kevin_ July 3
  • Hi @Mackerel2, I am sorry to hear that your game crashes when trying to play despite all these steps. Could you please Contact Support directly so that we can look further into this issue and best try to assist you. 
    in Every time I try to open my game it crashes, help please! Comment by Kevin_ July 3
  • Hi @wilson52, I am sorry to hear that you are having trouble with level 8786. Please check out this video from our wonderful Lynette to help you get some idea with getting through this difficult level: https://www.youtube.com/watch?v=gQmFssA9YBg&list=PLt5tTqY-UgVTtA47IE09XToYt6XPM6SO0&index=14
    in Pet rescue game 8786 Comment by Kevin_ July 3
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