PummyRaj

Moderator

Hello @bradystreet 🤗 Welcome to the King Community! I am sorry to hear that you are experiencing an issue in your game! It was escalated to King team and they are looking at it! Can you please tell me which device you are using?

Hi @HM100 🙋‍♀️ Good Morning! I do not think we can revert the version once we have updated to the latest one! Do you have any tricks to do that? If so, can you please share with us? Also, does this work only on PC Apps or on mobile devices as well?

Hello and Welcome to the King Community @SingingBeauty40 🤗 I am sorry to hear about the issue in your game! It was reported to our Community In-charge team, which was escalated to Candy game team as well! Just for my clarification, are you experiencing this issue on a mobile device or on Windows10 App?

Hello @Batterie8 and @vz733778 🤗 Welcome to the King Community! This is an issue that popped up with yesterday’s update! It has been reported to the King team and they are looking into it! As @vz733778 mentioned, if you have access to a mobile device, please continue playing the game on that! Otherwise, all we can do is…

Hello and Welcome to the King Community @Hadley 🤗 King team is looking into it! Please do not reinstall the App as it would not help! Since the issue is on Windows App, if you have access to a mobile device, please see if you can play on it! Otherwise, all we can do is wait😕

Hi @WSVCMH 🤗 Thank you for replying back! One of the players that’s also having the issue has provided the version number last night👍 King team is investigating the issue! Until the issue is resolved, all we can do is wait😕 If you do have access to a mobile device, please try to play on it! But, please do not reinstall the…

Hello and Welcome to the King Community @1628524973 🤗 Please post your comments and discussions in English language only, as this Community supports English for better communication purposes! Thank you🍫🍬🍫

Thanks a lot for checking, Kathy🙏🏼 I have escalated this issue to our Community In-charge & Game Experts’ team!

Hi again @Boybinary 🙋‍♀️ I am trying to copy & paste above image, but it is not letting me for some reason! Can you please post above screenshot again, so that, I can send it to the CM?

Hello @maman_bonbon , @Neen_Adey and @candycrazycat 🤗 I am very sorry to hear that you have been experiencing the issue with your game on Windows 10 App! I have escalated this issue to our Community In-charge team! Please wait till tomorrow to receive any updates! Thank you all for your patience🍫🍬🍫