QueenB

Community Manager

Comments

  • Hi everyone, Just to clarify, there is no official Candy Crush Saga WhatsApp group. For your safety, please be careful when joining or sharing links to unofficial groups, as they are not managed or verified by King. If you’re looking to connect with other players, this community is the official place where you can ask…
    in Grupo de Whatsapp Comment by QueenB April 1
  • Hi @Juany1970 thanks for reaching out! It sounds like you’re referring to the Winter Cup reward, where some players were set to receive 100 Gold Bars monthly during 2026. Since this involves rewards linked to your account, the best next step is to contact Player Support directly from the game. From here in the community,…
    in 100 lingotes Comment by QueenB April 1
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3508486#Comment_3508486 Hi @Alienscar thanks for pointing that out, appreciate it 🙌 Hi @kaydia thanks for sharing this. I’d like to understand a bit better what’s happening with your rewards. When you win a race, can you confirm: Do you see the pop-up…
    in I’ve won a race more than 6 times I have not received gold bars Comment by QueenB April 1
  • @christinewupp good question! What likely happened here is that the original player Creative_Elza replied to is no longer in the community. When an account is deleted, their posts are removed as well, which is why it now looks a bit confusing and the names don’t match up anymore. @Sixdenied just checking, has it been a…
    in I've Never Had Sugar Drops!!! Comment by QueenB March 31
  • In this case @kitan26 reach out to Player Support via the game app and report this as we the Community is not able to restore items in the game: Settings (cogwheel) → Account & Help → Help Center → select a topic (lost items) → scroll down → Contact Us
    in Multiplier is missing Comment by QueenB March 31
  • Hi everyone 😃 Thanks for continuing to share your feedback on the Season Pass. I’ve been following the discussion and collecting the points raised here to pass on to the team while this feature is being tested. I’ve also merged the conversations so the feedback is kept in one place, which makes it easier for me to track…
    in Season Pass Comment by QueenB March 31
  • That’s a fair question. Optional ads aren’t available to all players at the same time, and that availability can change over time. Since they can offer things like extra moves or boosters, I understand why this gets raised in a competitive event. Some players may also see different features and offers in the game,…
    in 🌟 Candy Crush Saga All Stars 2026 – Official Tournament Overview 🌟 Comment by QueenB March 31
  • Hey @JLDOWNES1 welcome to the community! Could you do us a quick favor and share a screenshot of level 136? That way we can see the game board and the objective. Not everyone is on the same level, so it’s much easier for us (and other players) to give you the right tips once we can see what you’re working with 👍 Thanks 😊
    in How do you try and get passed the levels that you are stuck on? Comment by QueenB March 31
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3507370#Comment_3507370 https://community.king.com/en/candy-crush-saga/discussion/comment/3507555#Comment_3507555 Hi @kitan26 and @angelicious74 👋 Thanks again for sharing the details and your Game IDs, I’ve noted them. Since the round has already ended,…
    in Multiplier is missing Comment by QueenB March 31
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3507583#Comment_3507583 Excellent, so happy to hear you're back on track 🤩
    in Need help to retrieve my candy crush saga account Comment by QueenB March 31
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