Comments
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Hey! What level are you playing? Do you have the game and the device updated?
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Hey Pet Rescue players! I have exciting news for those dealing with game crashes. The Studio rolled out a hotfix - a code that should fix these crashes. Meaning that the game is getting back to normal. If you're still having issues, please be aware that there could be a delay and the fix might not show immediate effects in…
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Hey @Kiraneries! I'm so sorry to hear this. I've just reset your level progress again. Could you please share what level are you on?
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Hi @MrsDoyle @bluereadaholic! The Studio is aware that some of you are experiencing crashes with Petopia. We're sincerely sorry for any disruption this may have caused to your gaming experience. Rest assured that the team is actively working on a fix so that our players can fully enjoy Halloween Petopia. Your patience and…
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Hello ☀️ Thanks for your question! The Studio is not planning to launch the Halloween theme. But regarding the main menu, your main menu should have the autumn theme, like in this screenshot. Have you tried to update your game? If so, most likely you're in A/B test group - the main reason why the theme is not visible for…
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Thanks for your kind words! Really glad to hear that! Hopefully, all confusion is cleared up from now on. But if you find any missing information that would be useful for players, let me know 😃
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Have you already tried logging out and back in? If it doesn't help, I would recommend recording your screen with the issue and share it with Player Support. They'll be happy to assist!
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This feature is indeed great! 🤩 Thanks for voicing it. I'll make sure I'll share your note with the Jelly team.
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True haha Good point!
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Hi again! My apologies for not getting back to your earlier! I did some tweaks to your account, and this should now allow you to progress in the game. However, if you're using Samsung Note 2, but Samsung Note 8, I'm afraid that there is nothing I can do due to the age of the device. Which is why you're not able to access…
