Wunderbaum

Royalty

Hi Jane! I don't have the new update. What has changed in the game? Thanks if you have a few screenshots to share. Cheers 

Hi Susie! Does this happen on FB or when you play on mobile? Cheers 

Hi Amanda! If you already play on FB then I'm not sure why you have to connect. Are you playing the game in FB Gameroom? Cheers 

Hi Loli! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Might be better to check that thread for solutions :-) Cheers

Hi Daren! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Cheers

Hi! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Cheers

Hi Loulou! Does this happen in all 3 games? I suggest you try the game(s) from another browser - for instance Google Chrome. Cheers 

Hi Roberta! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/pet-rescue-saga/pet-rescue-html5 Cheers

Hi celewis2011! Sounds like the connection from the game to Facebook needs a checkup. Try the medicine from this page: Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Cheers 

Hi Ali! Check this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Cheers