calculating how you count letters in words

Jo_Heath

i am on alphabetbetty great game but i have not figured out how they calculate the number of letters in a word that i submit  it says 4 and 5 but even when i put in a five letter word it does not register as one  any help would be great    thank you  jo

aCe

Hii Jo! I've found the perfect thread for you as someone else has already asked this question. Check it out here: 

https://care.king.com/en/alphabetty-saga/alpha-betty