I'm having issues connecting my game to Facebook!

CommunityTeam

The first thing to check, is whether your privacy settings have 'expired' which don't allow the sharing of your data from Facebook in the game. If you're able to connect to Facebook, but the game doesn't show your connected friends then please read the article elsewhere in this helpcentre called 'Have you lost your progress and friends list?' as this contains the steps you need to allow Facebook to share the data with the game again.

The other thing to take care to remember, is that you're connecting to the same Facebook profile as the one you saved your progress to. This might seem simple, but if you share your device with someone else or have two Facebook profiles, it'll cause problems. Be sure to log out of the game, then log out of Facebook on your mobile, then log in again using the correct Facebook credentials. If your progress was saved there before, you should find the game can now pick it up again.

If the problem is the game just won't connect to Facebook, please try the following steps in order to reconnect the game:

• Please download the latest version of Facebook and the game from your device's app store.
• Check if you have the latest software on your device.
• Open the game and if you are able to, disconnect it from Facebook or the Kingdom.
• Now force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it.
• If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. 
• Try to connect to a WiFi connection instead of using your cellular data.

Here are two useful videos (for iOS and Android devices) that will show you how to perform these steps depending on the device you are using:

Android:

https://www.youtube.com/watch?v=bIYE7aW5jcE

  

iOS:

https://youtu.be/qrmBWnonwtE

 

If you're still unable to connect then you can try deleting the game and reinstalling it. 

To avoid losing your game progress make sure you have connected the game to a Kingdom account, or that the last level you played was while you were able to connect to Facebook. 

Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process.