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Cant buy anything

Avyi
Avyi Posts: 6

Level 2
in Support

Hi

I often buy extra lives etc but the last few days I get a message telling me that 'unable to make purchase please try again'.

I play on a PC and nothing has changed. its rebooted every day, wifi works etc

How can I fix this issue please?

thanks Avyi

Best Answer

  • abe_coffee
    abe_coffee Posts: 1,976
    Answer ✓

    hi @Avyi

    nice job describing the problem

    @Crazy Cat Lad is able to access accounts and is very good at tweaking accounts(when necessary)

    until this is resolved ... would you like to experiment?


    if you are able to start with 5 lives(FULL) then you might try some of these ideas:

    1) try ABS using Gameroom ... sometimes gameroom works when a browser does not work

    2) send me a Friend Request ... I can try to send you lives until this is resolved

    3) use your 5 lives ... then wait 75 minutes until 5 lives are restored

    4) temporarily switch to a mobile device ... sometimes a phone or a tablet will work when a browser does not work


    note: I suspect this is a facebook problem ... but one never knows for sure


    here is my favorite link for playing ABS ... open in a new tab or a new window

    from this link you can "Play Now" ... and you can "Download Gameroom"


    https://www.facebook.com/games/alphabettysaga

«1

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 167,180
    https://community.king.com/en/alphabetty-saga/discussion/310543/cant-buy-anything

    Welcome to Sweet King Community! 👑

    How about you can click here (Facebook) 👈 (This solve discussion by Community Team) to read and follow troubleshooting steps of this problem (crashing/loading) that I hope this helps and buy lives. 😊

    And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

    Have a nice and safety day! 😊

  • Avyi
    Avyi Posts: 6

    Level 2

    Hi. that link is for the game not loading or crashing. I can play the game no problem. its the payment issue that still stands - so wrong link.

    Also the click link doesnt work on the 2nd and 3rd points of the 'solution' page. So this really is no good at all.

    Please advise

    thanks

  • Diamond_Lim
    Diamond_Lim Posts: 167,180
    https://community.king.com/en/alphabetty-saga/discussion/comment/1033297#Comment_1033297

    Okay! How about you tried these steps? 🤔

    https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

    If it's not worked, you can still follow Crashing/Freezing steps (but I know it's not Crashing) that I hope this helps! 😊

    Have a nice and safety day! 😊

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Avyi !

    What happens when you try to buy something?

    What specific item are you trying to buy?

    Are you on Facebook or King.com?

    Do you get any error message?

    Could you post a screen shot of how the issue looks like?

  • Avyi
    Avyi Posts: 6

    Level 2

    Hi as per my initial message the error that comes up is 'unable to make purchase please try again'.

    I play on FB on a PC and normally don't have any problems. I am buying extra lives

    Thanks

  • Avyi
    Avyi Posts: 6

    Level 2
    image.png

    screenshot of the error message

  • abe_coffee
    abe_coffee Posts: 1,976
    Answer ✓

    hi @Avyi

    nice job describing the problem

    @Crazy Cat Lad is able to access accounts and is very good at tweaking accounts(when necessary)

    until this is resolved ... would you like to experiment?


    if you are able to start with 5 lives(FULL) then you might try some of these ideas:

    1) try ABS using Gameroom ... sometimes gameroom works when a browser does not work

    2) send me a Friend Request ... I can try to send you lives until this is resolved

    3) use your 5 lives ... then wait 75 minutes until 5 lives are restored

    4) temporarily switch to a mobile device ... sometimes a phone or a tablet will work when a browser does not work


    note: I suspect this is a facebook problem ... but one never knows for sure


    here is my favorite link for playing ABS ... open in a new tab or a new window

    from this link you can "Play Now" ... and you can "Download Gameroom"


    https://www.facebook.com/games/alphabettysaga

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Thanks for this @Avyi !

    First remove the payment details on your Facebook account if you have any saved already.

    Then clear the cache and cookies on your browser.

    After this, add your payment details again to your account.

    Finally, open the game and try to make the purchase again.

    If you need any help with how to add and remove payment method on Facebook, please check the Facebook Support page HERE for help.

    I hope this helps!

  • Avyi
    Avyi Posts: 6

    Level 2
    edited September 2020

    Hi Crazy cat lad - thank you. did all above and still have the same error message. :(

    I also tried another browser - Mozilla - and the same message!

    Avyi

  • QueenB
    QueenB Posts: 15,451

    Oh no @Avyi, sorry to hear the issue is persisting 😣

    Okay, I one more thing you can try if you haven't done it yet and that is to remove the game from Facebook and install it again.

    First of all don’t worry as this process will not delete your progress. As soon as you reinstall the game you will be back on the same level as before.

    In order to delete the game from Facebook please follow these steps:

    Go to “Settings => Apps” and press the “x” next to the game app.

    Now clear the cache for your computer: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

    Restart your PC, add the game back to your Facebook by searching for the game or click here.

    Let us know how it goes 😉

Hey! Would you like to give us your opinion?

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