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Wondering if my log-in is corrupt on Alphabetty Saga

Jshock
Jshock Posts: 7

Level 2
edited December 2020 in Support

I'm logged into Alphabetty on my IOS device and suddenly my top friends that display on each level have disappeared. I'm the only user listed on the sidebar. I still have friends in the send lives option, but not on the levels (I have certain people I'm trying to beat scores with and now I can't). Puzzlingly, when I try to log into the King website here, it tells me my email is not associated with an account (but that's how I log in on my IOS device). I created a new account here with a different email address to be able to post this question. Any suggestions on how to get my friends back? thanks.

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Answers

  • Glenn1972
    Glenn1972 Posts: 16,650
    edited December 2020

    Hello @Jshock ,

    1st - Please try with force closing (iPhone/ iPad) or the app. Then restart your device and open the game and you should be able to get back and play.

    2nd - Here is of handy guide on how to keep your apps updated on iOS. First log out of your game and turn off your device. Leave it off for at least 10 seconds before turning it back on. 

    Thanks for your patience!

  • Jshock
    Jshock Posts: 7

    Level 2

    Thanks for the speedy response, Glenn. I did both actions (force quit and restarted my device, then secondly, logged out, powered down device for 10+ sec and logged back in).

    I still, however, have the same issue. I have friends that show up in the give a life section, but no Top Friends on the levels.

  • FlaringCrystal120
    FlaringCrystal120 Posts: 3,056

    Hello, this belongs to the Alphabetty Saga support community. You can access it below.

    https://community.king.com/en/alphabetty-saga/categories/support-abs

    Tagging @Crazy Cat Lad @Lola_Pop to move it, no need to repost.

  • Glenn1972
    Glenn1972 Posts: 16,650
    edited December 2020

    Hi @Jshock , sorry you are having that issue.

    Try this please - clear the cache and restart your device, then try logging back in and see if this resolves your issue

    Make sure you have a strong internet connection.

    While you are doing that I will check to see if others are having these issues

    Glenn

  • Jshock
    Jshock Posts: 7

    Level 2

    Glenn, clear cache typically is in relation to web browsers. Are you suggesting I clear my Safari web browser cache on my iPad to address this issue on an app from the app store, or are you referring to something else?

  • Glenn1972
    Glenn1972 Posts: 16,650
    edited December 2020

    @Jshock , yes - clear your Safari web browser cache.

  • Jshock
    Jshock Posts: 7

    Level 2

    I cleared the cache and have the same issue. One more item I failed to mention is that the top friends still show up on the level screens before they stopped appearing. Level 563 has top friends, every level I've completed after 563 does not show Top Friends.

  • Glenn1972
    Glenn1972 Posts: 16,650
    edited December 2020

    Hi @Jshock , ok - I have requested that this discussion be moved to AlphaBetty support. We are currently In the Candy Crush Saga support area

    The support team there will better help you. -> AlphaBetty Support area

    In the meantime you may want to read -> https://community.king.com/en/alphabetty-saga/discussion/321645/clarification#latest to see it it offers you any help.

    If not - please post again below

    Thank you and my kind regards, Glenn

  • Jshock
    Jshock Posts: 7

    Level 2

    Oops - thanks for your help

  • abe_coffee
    abe_coffee Posts: 1,976

    hi @Jshock

    👑 the friends list has old issues ... and current issues 👑  

    🍮 here are some observations on the current issues(sorry ... no solutions) 🍮  

    • the players' icons are missing from the map
    • as @Jshock noted ... not every level shows Top Friends
    • one friend reported a new score on Monday Dec 21st and I still see the old score today(Wed Dec 23rd)
    • @juanmarcelo posted this on Dec 18th "Unfortunately for ANDROID even though the game starts it doesn't work correctly. He has problems with scores the same as before. and by IOS they tell me that the same thing happens." ... am not sure if it is still happening 

    🍮 🍮 🍮 🍮 

    ... 💡as mentioned by @Glenn1972 a poor internet connection can cause problems 💡

    ... 💡example ... my login was taking over 2 minutes to complete ... "My Account" was showing for over 2 minutes instead of my name ... it has been working normally since resetting the wireless router 💡

    🍮 🍮 🍮 🍮 

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