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Wondering if my log-in is corrupt on Alphabetty Saga

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Answers

  • Jidojim
    Jidojim Posts: 1

    Level 1

    I am experiencing the same problem. Friends show up to a certain level then stop. I have done all the suggested "fixes". Nothing has worked. I am friendless...😒😢

    Flag · 1Helpful Sweet Love Haha
  • Diamond_Lim
    Diamond_Lim Posts: 164,739
    https://community.king.com/en/alphabetty-saga/discussion/comment/1314710#Comment_1314710

    Welcome to Sweet King Community! 👑

    How about you have clicked on "friends list" on King Games's Facebook Notification? (if you haven't clicked it yet) 🤔

    Screenshot_20200627_132636.jpg

    You can check this information here to skip see this one👆.

    Need Gold Bars on this game? Join Here!

    Have a nice and safety day! 😊

    Flag · Helpful Sweet Love Haha
  • Jshock
    Jshock Posts: 7

    Level 2

    Thanks for the suggestion, Diamond Lim. Hopefully that works for Jidojim, but I am not on Facebook. . . .

    Flag · Helpful Sweet Love Haha
  • Diamond_Lim
    Diamond_Lim Posts: 164,739
    https://community.king.com/en/alphabetty-saga/discussion/comment/1316613#Comment_1316613

    You click on to King.Com Account if you have playing PC, then you log in and open the game, you'll see the following message on the left side:

    imagepng

    That means if you have your friend's email, you can add your friend's email then you can see your friends are added on any King's game. 😊

    I hope this helps too! 😉

    Flag · Helpful Sweet Love Haha
  • wykoon
    wykoon Posts: 12,717
    edited December 2020

    Hi there @Jshock and good day to you.

    May I confirm that you are now playing at level 563 and already passed beyond this level and you can't see your top friends in this other than yourself alone? If yes, please check whether you can see anyone passing your level in the map.

    If you can see them at level 563 and above and they appeared in the map but not in the game itself, it may be that the friend's list in King has issue. I can't conclude on this as I'm not able to seek clarification from the Community Manager in charge due to holiday break.

    However, if you didn't see them appearing in the map, this means they have yet to reach your level or simply they stopped playing or their account has been deleted. The reason I deduce as such is because I used to have a friend who is playing quite well in Candy Crush Saga and she's away ahead of me and one day I managed to overtake her.

    I then checked on my level ranking occasionally to see how my friends are performing and surprisingly, that friend of mine is no longer in the top 2 list with me but she's still in my Facebook friend's list.

    If you play on other device such as laptop, please log in to your King's account and check whether your friends' list is functioning.

    Please let us know if you any of my answers make sense to you or if you need help with other issues in the game.

    Meanwhile, please let us know the iPad model and IOS system that you are having right now.

    Thank you and happy leveling 😊

    Flag · 2Helpful Sweet Love Haha
  • Jshock
    Jshock Posts: 7

    Level 2

    Thanks for the response, Wykoon. Yes, any level after 563 (I'm playing 590 now) only shows me in the Top Friends sidebar. I'm playing on a 5th generation iPad with IOS 14.2 (most current OS version for my hardware).

    I think it would be unlikely that all 10 "friends" dropped out of the sidebar on the exact same level. There was another instance this happened to me for a handful of earlier levels, then all the "friends" came back a few levels later (for instance, no Top Friends on levels 484, 478, 484, 485). I put friends in quotation marks because they're not actually anyone I know at all - just a group of randos that the game said were my "friends" I enjoy the challenge of beating their scores, though.

    As far as the map, there are typically maybe two other people I can see on my screen - I never paid attention to whether they were on my top friends list or not. Currently, I cannot see any other players on my map, even when I scroll back to previous chapters.

    Flag · 2Helpful Sweet Love Haha
  • Diamond_Lim
    Diamond_Lim Posts: 164,739

    Tagging @wykoon again if she can help. 😉

    Flag · Helpful Sweet 1Love Haha
  • wykoon
    wykoon Posts: 12,717
    edited December 2020

    Hi there @Jshock and thanks for your additional information on your device and comments. I agree with you on the unlikelihood that friends just totally disappeared from the list.

    It seems like the issue on missing friends on the list was first reported in late October 2020 and according to our CM (Community Manager), it was reported to the Game Studio but the fix is still on-going. The details of the fix is here for your reference.

    Anyway, I will report this matter again and will update you once the CM is back to work in early next year.

    Thank you again for your patience and keep leveling. If you have any other technical issues that you would like us to look into or give some opinions/views, do let us know.

    You can quote the message box or simply tag us by typing the @ immediately before our username so we can have better visibility and response to you quicker.

    ☺️

    Flag · 2Helpful Sweet Love Haha

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