alphabetty login 😢😢😢

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nk972003
nk972003 Posts: 4

Level 1

I'll start by saying that today I couldn't log in to my community account so I had to create this one just to get help!

so, I recently had to change my app password for security reasons and now I can't login to alphabetty. I've done the uninstall/reinstall, cleared app cache and storage both on my old phone and the new phone I got today.

this is frustrating because I'm pretty far along and just the thought of starting over is 😭😭😭

Best Answers

  • abe_coffee
    abe_coffee Posts: 1,976
    edited June 2021 Answer ✓

    hi @nk972003

    welcome to the community

    am sorry about the login problems

    please do not try anything else until we hear from @Crazy Cat Lad

    he is able to access players' accounts and is available most weekdays from Europe

    🍮 🍮  

  • QueenB
    QueenB Posts: 16,470
    Answer ✓

    @nk972003, sorry to hear you've had issues both getting into your community account and your game account, I've been thought the same and I know it's a hassle 😫

    First thing first, did you request a new password? Both here in the community and for your game?

    By the way, was your game backed up to a Facebook or a King account?

    Could I please get your Game ID, so I can have a look? How to find your User ID

  • QueenB
    QueenB Posts: 16,470
    Answer ✓

    Thanks for getting back to me with your ID and hope you had a lovely weekend ☺️

    So when you requested new passwords, did you never receive the email with instructions? Did you check your spam box just in case?

    Either way, it looks like you have a new account now. The good news is that we can restore your level in this new account, you just need to let me know which level you are supposed to be on 😉

Answers

  • abe_coffee
    abe_coffee Posts: 1,976
    edited June 2021 Answer ✓

    hi @nk972003

    welcome to the community

    am sorry about the login problems

    please do not try anything else until we hear from @Crazy Cat Lad

    he is able to access players' accounts and is available most weekdays from Europe

    🍮 🍮  

  • abe_coffee
    abe_coffee Posts: 1,976

    let's try again ... maybe @Crazy Cat Lad will be able to help on Friday

  • QueenB
    QueenB Posts: 16,470
    Answer ✓

    @nk972003, sorry to hear you've had issues both getting into your community account and your game account, I've been thought the same and I know it's a hassle 😫

    First thing first, did you request a new password? Both here in the community and for your game?

    By the way, was your game backed up to a Facebook or a King account?

    Could I please get your Game ID, so I can have a look? How to find your User ID

  • nk972003
    nk972003 Posts: 4

    Level 1

    edited June 2021

    Hi, @QueenB

    12723308786 is the game ID but this is a new phone if that matters at all?

    oh, and yes I requested a new password twice

  • abe_coffee
    abe_coffee Posts: 1,976

    hi @nk972003

    thank you for the game ID

    those who can access accounts are in Europe and are available on most weekdays(are gone for the weekend) ... perhaps they can look at your account on Monday

    good luck 🙂

  • QueenB
    QueenB Posts: 16,470
    Answer ✓

    Thanks for getting back to me with your ID and hope you had a lovely weekend ☺️

    So when you requested new passwords, did you never receive the email with instructions? Did you check your spam box just in case?

    Either way, it looks like you have a new account now. The good news is that we can restore your level in this new account, you just need to let me know which level you are supposed to be on 😉

  • nk972003
    nk972003 Posts: 4

    Level 1

    @QueenB I'm back in! thanks!

  • nk972003
    nk972003 Posts: 4

    Level 1

    thanks again y'all!

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