alphabetty login 😢😢😢
I'll start by saying that today I couldn't log in to my community account so I had to create this one just to get help!
so, I recently had to change my app password for security reasons and now I can't login to alphabetty. I've done the uninstall/reinstall, cleared app cache and storage both on my old phone and the new phone I got today.
this is frustrating because I'm pretty far along and just the thought of starting over is 😭😭😭
Best Answers
-
hi @nk972003
welcome to the community
am sorry about the login problems
please do not try anything else until we hear from @Crazy Cat Lad
he is able to access players' accounts and is available most weekdays from Europe
🍮 🍮
2 -
@nk972003, sorry to hear you've had issues both getting into your community account and your game account, I've been thought the same and I know it's a hassle 😫
First thing first, did you request a new password? Both here in the community and for your game?
By the way, was your game backed up to a Facebook or a King account?
Could I please get your Game ID, so I can have a look? How to find your User ID
3 -
Thanks for getting back to me with your ID and hope you had a lovely weekend ☺️
So when you requested new passwords, did you never receive the email with instructions? Did you check your spam box just in case?
Either way, it looks like you have a new account now. The good news is that we can restore your level in this new account, you just need to let me know which level you are supposed to be on 😉
1
Answers
-
hi @nk972003
welcome to the community
am sorry about the login problems
please do not try anything else until we hear from @Crazy Cat Lad
he is able to access players' accounts and is available most weekdays from Europe
🍮 🍮
2 -
let's try again ... maybe @Crazy Cat Lad will be able to help on Friday
1 -
@nk972003, sorry to hear you've had issues both getting into your community account and your game account, I've been thought the same and I know it's a hassle 😫
First thing first, did you request a new password? Both here in the community and for your game?
By the way, was your game backed up to a Facebook or a King account?
Could I please get your Game ID, so I can have a look? How to find your User ID
3 -
hi @nk972003
thank you for the game ID
those who can access accounts are in Europe and are available on most weekdays(are gone for the weekend) ... perhaps they can look at your account on Monday
good luck 🙂
3 -
Thanks for getting back to me with your ID and hope you had a lovely weekend ☺️
So when you requested new passwords, did you never receive the email with instructions? Did you check your spam box just in case?
Either way, it looks like you have a new account now. The good news is that we can restore your level in this new account, you just need to let me know which level you are supposed to be on 😉
1 -
thanks again y'all!
1
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