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How do I get my game reset?

indinat
indinat Posts: 4

Level 1
edited November 2019 in Support
I have finished all the levels and would like to have my game reset back to level 500.  I have tried to ask King support directly but they just send me generic FAQs instead of corresponding with me directly.
Thanks!

Best Answer

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    Thanks @indinat ! Your game is now reset to level 500. Please reinstall the app before you open the game so the phone's memory won't restore the levels automatically. 

Answers

  • PummyRaj
    PummyRaj Posts: 44,290
    Hello @indinat Hearty Welcome to the Alpha Betty section of our friendly King Community :) 

    Many players have asked to reset their progress to level # 1.  But, I am not sure if it will be possible for the team to reset your level to 500!  Our Community Manager for Alpha Betty game @Crazy Cat Lad will be able to clarify and help you with this :+1: 

    Hope everything works out and you will be able to enjoy your game again!  

    Have a great day/evening!  
  • indinat
    indinat Posts: 4

    Level 1
    Thanks @PummyRaj. I’ll wait to hear from @Crazy Cat Lad.  If not possible then level #1 will be okay.
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @indinat and welcome to our Community!

    Yes, it is possible to reset the game back to level 500 only if you wish.

    Please post your Game ID so I can find your game in our system and I will reset the game for you. 

    How to find your Game User ID on Facebook check here. On mobile, check this page instead. 
  • indinat
    indinat Posts: 4

    Level 1
    thanks so much @Crazy Cat Lad. My user ID is 8791800014. 
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    Thanks @indinat ! Your game is now reset to level 500. Please reinstall the app before you open the game so the phone's memory won't restore the levels automatically. 
  • indinat
    indinat Posts: 4

    Level 1
    Thank you so much @Crazy Cat Lad!
  • florencetassoni
    florencetassoni Posts: 5

    Level 1
    please I would like to have my game reset as well. ID 124473719
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @florencetassoni!

    I replied to you in this thread here.

Hey! Would you like to give us your opinion?

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