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Game not loading/ keeps crashing on iPhone/ iPad

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Answers

  • lilss727
    lilss727 Posts: 1

    Level 1

    I am playing Alpha Betty. I am trying to play through the app that is downloaded to my iPhone. I don’t play on my computer I’m signed in through Facebook I believe. When I open the app as soon as it goes to load it closes down

    its one of my favorite games. Hope they fix it soon

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    @KirstyKitch @lilss727 @sjsher @abe_coffee @PummyRaj

    I merged all your comments to this same thread since you have the exact same issue.

    I have reported this to the Game Team and see if they can find what is going wrong.

    I will post any updates on this here. Thanks for your patience!

  • pitterpatterlga
    pitterpatterlga Posts: 3

    Level 1

    iPhone 11 Pro here. Game crashes as soon as I load it. Has happened since yesterday. I did all the steps suggested online. All other King or saga apps work fine. I’m very sad :(

  • pitterpatterlga
    pitterpatterlga Posts: 3

    Level 1

    I can post a video shot of how it’s acting if I can be provided an email address. The video is not linking here for some reason.

  • xbrettcx76
    xbrettcx76 Posts: 1

    Level 1

    I have been playing Alphabetty saga off and on for years. Always on an iPhone and recently an iPad. It feels I a little better to see that I’m not the only person having the crash issue on both devices. I have done all the protocols previously stated. Deleted all info from Facebook. Deleted and reinstalled. Still nothing will allow the game to load. King screen comes up, says loading, and just quits. This all in the last week.

  • KirstyKitch
    KirstyKitch Posts: 6

    Level 2

    Hi,

    I don't know if this is needed or not to get the loading again on my iPad but my User ID is 6460236341.

    Regards.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Thanks @KirstyKitch!

    The issue is still under investigation.

  • KirstyKitch
    KirstyKitch Posts: 6

    Level 2
    Hi Crazy Cat Lad,
    Just to let you know that my Alphabetty game is now working again on my iPad so thank you for all your help.
    Kirsty
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Wow! Fantastic to hear that @KirstyKitch! 

    Please let us know if you experience any further issues or have any questions. 

Hey! Would you like to give us your opinion?

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