¿Por qué hay cargos que no reconozco en mi cuenta de Amazon?

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¿Por qué hay cargos que no reconozco en mi cuenta de Amazon? - King Community

Puede ser muy preocupante ver en tu cuenta cargos que no has realizado ni autorizado.

Es posible que sean cargos válidos y que estén relacionados con compras que puedes haber pasado por alto. Por eso, es importante comprobar primero el historial de pedidos para ver si los cargos coinciden con los artículos que has comprado.

Para mayor tranquilidad, estos son algunos pasos que puedes seguir.

Comprueba primero tu historial de compras

Deberías haber recibido el recibo por correo electrónico. También puedes encontrar fácilmente la compra en tu historial de transacciones. Aquí puedes encontrar un enlace con más información (en inglés): https://www.amazon.com/gp/help/customer/display.html?nodeId=200131240

Si sigues sin detectar la compra, ponte en contacto con Amazon

En caso de que se te haya cobrado incorrectamente, ponte en contacto con Amazon para que puedan tramitar un reembolso, ya que nosotros no tenemos acceso a sus sistemas de pago. Utiliza la opción "Contáctanos" en tu dispositivo para ponerte en contacto con el equipo de Atención al Cliente de Amazon, o también puedes seguir este enlace: www.amazon.com/gp/help/contact-us/general-questions.html?skip=true