Elsa Superstar

Activity

• 
  Spinnifix → Elsa

  Thanks, that's something positive for me. I could need.

  0

  June 9
  • 
    Elsa

    Hi Peggy, this is the first that I am seeing this message. I wonder why it didn't show up before. Are you doing the community contest? Did you do Soda yet? I just tagged Xarly because I have no clue what that is on the second row. It's not the Soda cupcake unless they have changed it.

    June 16
• 
  Spinnifix → Elsa

  

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  June 9
  • 
    Elsa

    I noticed that and already sent a notice to Jelly Jenny to add it there. I see that you wrote on my Soda Who am I page. Do you think you could write something about it and leave the game comments off of it? I am trying to distract the players from the negative being posted all over the community so I would rather the game contents and issues remain in the support areas instead of here.

    June 9
• 
  Spinnifix → Elsa

  Hello Elsa!
  
   I just read your communication with another player who has problems and offered Blue Stacks. I downloaded 3 games for Blue Stacks. Candy Jelly, Shuffle Cats and Blossom Saga. Blossom Saga was taken with the name and my picture. I told Candy Jelly yesterday that it is not in this saga. It is said, Blue Stacks is not from King. com supports. I said that Blossom was supported. She did not know why. I talked to Queen B. It is deposited in Candy Jelly. Why is everything here so contradictory? Are you not informed correctly? It's all very strange what's going on here. Just be honest and say the truth. I am sorry!!!
  
   Greeting Peggy
  

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  June 9
  • 
    Elsa

    There are a lot of changes going on right now between the managers, moderators and who is responsible for what game. Please be a bit patient until they get it all fixed.

    June 9
• 
  Spinnifix → Elsa

  Hello Elsa!
  
   I just played Blossom Saga and thought I should check it out at the competitions. Only the Bloosom saga game is no longer listed. Can you change it please?
  
   Greeting Peggy

  0

  June 9
  • 
    Elsa

    Where were you looking for it? I just went to the contest section and there is nothing posted there. So I went into the Blossom Blast community and I clicked on the discussion section here https://community.king.com/en/blossom-blast-saga. From there I went into Exciting News and Special Events. When I clicked on it here is where you will find the events: https://community.king.com/en/blossom-blast-saga/categories/exciting-news-special-events-bbs. Right now it's the top one asking what her name is. I will notify the community moderator to make a change so that it shows up with all the other games.

    June 9
• 
  Marilyn-3 → Elsa

  Elsa, I'm asking for your help about the inability to send or receive lives, nor does the +3 button work in Candy Crush Saga Kingdom Platform (Google Chrome) since the update on May 29. I've tried other browsers and had the same probems. The response I keep getting is that it's being looked into. In the meantime, I've tried Pepper Panic - no lives sending or receiving also, and Bubble Witch Saga 2, which freezes on opening Level 6!!! Can't go any further there. Are these bugs going to be fixed, or is this the end of the road for King.com games?
  

  0

  June 7
  • 
    Elsa

    Hi Marilyn, I know that there is currently a problem on king.com with the lives. The studio is trying to find a fix for it but I haven't had any new updates on it yet. You must be playing on a computer to get to king.com so can you play through Facebook or the Facebook gameroom because that's another option? Or if you have Windows 10 you can install the game app and play from there.

    June 7
  • 
    Marilyn-3

    I do play some games through Facebook and installed apps on Windows 10, but I really want to keep Candy Crush Saga online because I have invited and played with personal friends for 4 years now and if I play the apps, my friends will no longer be on my game.

    June 7
  • 
    Elsa

    If your friends also play the app then maybe there is a way to be friends with them there too. Realize one thing - at the moment you can't do the lives on king.com so it's like you don't have friends anyway. So why not try to play somewhere else and invite them to join in there with you.

    June 7
  • 
    Elsa

    Here is another idea for you. What if you and your friends played through Facebook? You can friend them on Facebook, join my Facebook group for all candy crush games and make more friends?

    June 7
• 
  angiehere → Elsa

  Elsa, thank you for responding to my problems with pretty much every King.com game I play, lol. 
  On Candy Crush Saga, yes, I was referring to the Dreamworld event and didn't realize that it had been discontinued.  I will make the attempt to play by way of the Microsoft App for CC and see if I get to keep my current level and gain access to everything I currently cannot do. 
  Also, (since I haven't gone to the App store yet) will I be able to play CC Soda, Farm Heroes, Bubble Witch 2 Saga, Farm Heroes Super Saga and Alpha Betty through the same app, will I require an app for each game, or will I be able to only play some of those games and not others?  
  Just thought of this; will I need to somehow make all new friends, or will my friends list remain intact on the app?
  Thanks again, 
  Angiehere

  0

  June 4
  • 
    Elsa

    On my Windows 10 I play CC Saga, CC Soda Saga, CC Jelly Saga, CC Friends Saga. I haven't checked out the others because I play Farm Heroes on my mobile. I don't play the other games. But if you can't get them on Windows 10, you can always download Blue Stacks because it's a safe site.

    June 4
• 
  jezza → Elsa

  We have chatted before, cant find the chats, but who do we need to contact to issue some warnings about the playability of candy crush jelly....its no longer an enyoable game.....

  0

  May 29
  • 
    Elsa

    You can always contact the community moderator who is QueenB.

    May 29
• 
  Mim_ → Elsa

  Good morning Elsa, I've come to you for help as I don't know how to head this subject. We used to be able to start a game and if we didn't want to play that one we could come out of it and have a different level. Since yesterday the game doesn't change to a different level. Have Candy Crush changed this do you know?

  0

  May 28
  • 
    Elsa

    I just saw someone write about that. Are you using the Build-a-Bot? I know that they had changed the reset thing where you could no longer open the game, not like the level and exit out of it but you lost a life when you did that. Is it that you are losing a life or something else happens? I will check in the community today to see if anyone else is reporting this but I need to know if it's connected to an event or just backing out of level and losing a life.

    May 28
  • 
    Mim_

    Yes it's just when I want to start a new level. You used to get a different level each time but now you just get the same one. Yes I'm using Build -a-Bot. Thanks for your help

    May 28
  • 
    Elsa

    Isn't Build-a-Bot built around it opening on the last level if you are at the top or the next available new level? So what you are saying is that you have it and click to play it but then it's choosing new or old?

    May 28
  • 
    Mim_

    I have all the boosters from Build a bot. I am on level 4850 and when I start the next game I used to be able to come out of that game as many times as I liked and choose another one. by going into the pink cog, then the reg square and start again. Don't you do that?

    May 28
  • 
    Elsa

    I think you are talking about the resetting and that was taken away a long time ago. Maybe up until recently you were still getting it but the studio made that change a while ago.

    May 28
  • 
    Mim_

    Oh! I have used it u[ until yesterday. The game is even harder now then. You used to have a choice in what game you played. Thank you for your help

    May 28
  • 
    Elsa

    You must have been one of the lucky old timers! All the games are now impossible. I hardly play any of them anymore.

    May 28
  • 
    Mim_

    I agree. I don't know why I put myself through them really. I think lots of people have stopped playing. Doing this to the game has made it even harder. I still love playing BB as well but I have never bought any boosters for it. The levels are getting really hard too.

    May 28
  • 
    Elsa

    They are all getting to be impossible, even BB! In the past I kept saying to the managers that the players were leaving the games but then they would tell me that the data doesn't show that. So even though you see the complaints here the players are still playing the game. If someone does leave then a new player finds the game and starts playing so the numbers never go down.

    May 28
  • 
    Mim_

    Yes I guess you are right. They must make Billions|

    May 28
• 
  Hockycko → Elsa

  

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  May 23
  • 
    Elsa

    Thanks!

    May 23
• 
  Elsa earned the Candy Crush Soda Expert badge.

  As a real Expert, you know absolutely everything about Candy Crush Soda!

  May 23
• 
  Mim_ → Elsa

  Good morning, I am coming to you for help. I have tried Sukanta with no news. I am on level 4785. I am going to send a screen shot to you. I have finished this level so many times but the 2 (waffles) on the right side will not completely break. I have used countless hammers. It can't be done as it is now. Can you please find out if there is a problem. Been doing this level 2 days now. I would appreciate your help.

  0

  May 12
  • 
    Elsa

    I just tried this level and the only way that you can completely clear this level is with boosters. Here is a video from Johnny Crush and he used a lollipop towards the beginning. https://www.youtube.com/watch?v=-CrSa8DTac4
    
    There has to be enough wrapped and striped matching together on the left side in order to clear the waffles on the right side. You need to use an awful lot of lollipops to clear that many layers. Keep trying to see if you can get enough wrapped and striped together. Once you clear the waffle on the left side, the striped candy will fall down so you want to get that wrapped candy next to it a few times.
    
    It can't be a glitch because no one else is reporting it. If you have extra boosters start the level with them.

    May 12
  • 
    Mim_

    I have no boosters and was thinking of buying the ice cream cone. I have now hit those waffles 4 times each and I'm not buying anymore hammers.I can do the level up to those last 2. It's so disheartening buying boosters and loosing them in a few seconds.It's not a nice game anymore expecting everyone to spend so much money on it. Thank you for replying.

    May 12
  • 
    Elsa

    I didn't even realize that you could buy it. How much does it cost? Remember though if you use it only one layer gets removed and since the waffle has more than one layer then maybe waiting until it's the last layer left might work.

    May 12
  • 
    Mim_

    Hi Elsa, It's 30 gold bars. I won the Allsorts game today and in the prize I had a rocket. Between the other boosters and that one I have done the level. I do hope they don't do them as hard as that with boosters. It does take away some of the enjoyment from the game. Thanks again for your help

    May 13
  • 
    Elsa

    Wow that's a lot of money for one? What is the Allsorts game?

    May 13
• 
  bearwithme → Elsa

  Elsa - wishing you a very Happy Mother's Day!
  
  
  

  0

  May 12
  • 
    Elsa

    Thanks! Can I say the same thing to you?

    May 12
• 
  Mim_ → Elsa

  Hi Elsa,  Myticalmisty has suggested I ask you about this. Its almost impossible to do this level. Every time I do it I use the hammers to the 2 waffles at the right hand side. This screenshot and message is a copy I wrote to her. Sukanta couldn't help either. Hope you can

  0

  May 12
• 
  gabywilson → Elsa

  Having the 188/12 moves issue. Hook a sister up?

  0

  May 11
  • 
    Elsa

    Hi sister, is this for Candy Crush Saga? Here is a video that has 12 moves: https://www.youtube.com/watch?v=CkIal_kpo0w

    May 11
• 
  SOHANRAM123 → Elsa

  • THANKS TO ALL FRIENDS WHO PLAY THIS GAMES............

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  May 7
• 
  Mim_ → Elsa

  Elsa I have been frozen out again trying to send a photo for competition. Could you please send me another to it

  0

  March 6
  • 
    Elsa

    Do you want the link to the contest? If so, here it is: https://community.king.com/en/blossom-blast-saga/discussion/252396/show-your-flowers-and-win-gold-bars/?fbclid=IwAR3G1IxLQf68y46sWMu2Z9u5_R6g3ppzljONNP33qG7dgBaD6Xcq5RNUu9w

    March 6
  • 
    metwo2

    Elsa, I tried to post a screenshot of my Id but it gave me error “2 characters “ short. I can’t delete it either. Guess I needed some text. Thanks
    Metwo2

    May 3
  • 
    Elsa

    You should be able to get back in. Look at the setting button and click on it. You should see an edit and then you can go back in to fix it.

    May 3
• 
  Mim_ → Elsa

  Hi Elsa, Hope you are ok. Did I win the flower competition? Or are there 2 Mims. Haven't had 50 gold bars anyway

  0

  April 30
  • 
    Elsa

    Was your name posted. You are the only Mim hat I know.

    April 30
• 
  Meyra → Elsa

  What can I do to get videos that give me free boosters, free spin when I failed on a level and get free lives. How can I do?? Please help me!!!

  0

  April 26
  • 
    Elsa

    There is nothing that you can do. You can read more about the events here: https://community.king.com/en/candy-crush-saga/discussion/246202/where-can-i-get-my-events#latest
    One thing that you can do if you haven't already tried it is the Sugar Drop Challenge. You can win up to 13 free boosters every 8 hours. You are read more about it here:
    https://community.king.com/en/candy-crush-saga/discussion/250570/superstar-information-post-have-you-ever-tried-the-sugar-drop-challenge
    And here is a list of the best sugar drop levels
    https://community.king.com/en/candy-crush-saga/discussion/252067/superstar-information-post-best-levels-for-the-sugar-drop-challenge#latest

    April 27
• 
  butlertracy85 → Elsa

  Y didn't I also received all of  the badges and free spins and bootser when I started playing the game a very long time ago when I signed in thu my Facebook account to king?? ? I haven't on any of my games!! I get my free daily gift but not always also y didn't I received any email from king? ?I just seen this for first time that I could win gift and ect? ??!!! ! I have few of these games and it's the same t

  0

  April 26
  • 
    Elsa

    What badges are you waiting for? Is it from the spring contest? I don't know what free spins and boosters you are talking about. Are you playing the game on king.com? If you are then you won't be getting the rewards because it's not working properly. You can read about it here: https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes#latest
    
    I need more details if you want my help.

    April 26
  • 
    butlertracy85

    Sorry I hit the send button but it like that with all my games I have with king for some reason and I hope that KING WILL HELP ME WITH RECEIVING MY PRIZES OR WHATEVER SENSE IM LINK THREW FACEBOOK EVER SINCE I DOWNLOADED EACH GAME!!! HAVE FUN PLAYING EVERYONE'S GAMES TODAY!! I LOVE MY GAME'S!!!!

    April 26
  • 
    Elsa

    Chances are you are not getting anything because you are either playing the game on king.com which is the old version using Flash, or if you are on Facebook your game might have gone back to the old version. You can try to fix this by following this blog: https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

    April 26
  • 
    butlertracy85

    Elsa please email me back instead of on here my email is [email protected] i don't know but I'm positive that all my game is connected with king I know for a fact!!! And I have been playing them for a year now except for my one or two of the gams and I have had them for about couple of months or three!!! Aslo please don't tell me that it's messed up bc I know things do happen but they also fix it. Can't u go into my account and see my achievement and what ever else you u need to know about my games status??!!! Today was the first day I ever gotten badges!! I didn't know about any of these things or that this KING website helps people and did prizes and win gifts ect.... And Im upset bc I'm link to this though my Facebook account and I also had signed up for the login account to but it said it wasn't able to find it so I just made a new login and password account but I'm still login though my Facebook account all the time I updated and sometimes I have to go out of it then go back in just to make sure that the king website is working and that my games are being saved!!! So I know that the KING thing that is on my game is what I go on to sign in though my Facebook account it the company people who didn't do something for the most of it and im not being mean I just don't like being told something that people try to blame it on the website or ect just because they can or for whatever reason. Really all I care about is that my games are working fine and that I get my winnings when I win and things that I should have received like the badges and bootser and ect.. from the KINGS website and emails I should have been received from the website as well so once everything for each one of games that can be signed in or just signed though my Facebook account to KING website and is login though my Facebook account link and as well as me signed up for the KING website link that show up on the games that can be linked to my account though Facebook account. Hopefully y'all will send me everything I should have gotten and have miss out on for the KINGS website for each one of my games please!!! Like i said just email me if u want u can call me my cell number 304 520 7809. Once you do whatever you have to get it fixed I would love to know more about what badges are and what are they for? Just info about all this new stuff for my games!! THANK YOU SO MUCH FOR HELPING ME WITH THIS!! 🤗 Oh yeah and I'm sorry if I seem mean!!!! I swear I'm not!!!

    April 26
  • 
    Elsa

    I can't go into your account because I don't work for King. I am a volunteer who comes here to help players with their issues. I don't have a King email account where I can write you. I know for a fact that king.com is not working properly and they are trying to find ways for the players to work around it. Right now all that we have here is the link that I gave you above telling you what's going on and how it's not going to work on king.com. The only other option that I can offer is to add a message to this link because it's the main link for players who are having this problem: https://community.king.com/en/candy-crush-saga/discussion/255632/daily-prizes-and-rewards/p1

    April 26
• 
  Acarmos72 → Elsa

  Hi Elsa.  
  I would report a cheater... yesterday I was in the 1st place in the colour bomb contest but in 7 hours a player got over 10900 points.
  It is impossible to get in few time so many points. His name is Osni Sidnei. I think this insane point is not true.  Thanks 

  0

  March 4
  • 
    Elsa

    Thank you for letting us know. King looks into cheats and cheat engines but I do not know how much they can do about the individual players using these tools. I do know that in the challenges the reason why the rewards are not given straight away is because they review the accounts where players have cheated so they don't get the rewards.

    March 4
  • 
    Wiggles777

    That brings back memories

    March 18
  • 
    SeraphicStar

    Um couldn't they block those players that cheat? I would think they should be able to as cheating makes it very easy for them to beat legit players in contests also... 😒

    March 21
  • 
    Elsa

    I don’t know what programs they use so I have no clue if they could block them.

    March 21
  • 
    Taf_2049

    If the player plays without connection nd keeps getting the booster you can not see his progress but while connecting to Internet then you can see the progress i think that's why

    April 6
  • 
    Elsa

    Taf_2049, where are you playing the game - mobile or computer? Are you referring to a specific event?

    April 6
  • 
    Taf_2049

    I am praying from a mobile phone and when i am offline and still got the booster it will b added to my point but wont see my progress but when i got back online if my point is better than the other the rank will b updated may b thats the case

    April 6
  • 
    Elsa

    I never thought of that before! You won't have your progress until you are online and connected with Facebook or the Kingdom. You can play online without them but if you do then you can lose your lives and progress at any time.

    April 6
  • 
    Chicken Slayer

    @seraphstar do you know how many of those people that cheat are out there? Way too many to stop it seems :(

    April 24