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Game is Crashing/Freezing - FIXED!
Best Answers
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QueenB
Posts: 6,754 Community Manager
Thanks for the details @sharonh😉
I've reported this to the studio so they can investigate the further as there might be an issue with the latest updates. I'll keep you up to date once I know more.
Some players has reported that by force closing the game app it help, but this can take few attempts and you will lose some lives during this process but cross our fingers the studio can solve this fast 🤞🤞
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga -
PummyRaj
Posts: 12,791 Superstar
Hello @dorsetbug, Hearty Welcome to the Farm Heroes section of our friendly King Community
This is the new glitch that has popped up with the latest update of the game App. This issue has been reported and the King Studio has been looking into to find a work-around
Please go to this thread and post below details https://community.king.com/en/farm-heroes-saga/discussion/259065/game-crashing-version-5-20-4-and-above/p1
Details needed --> 1) Device you are playing;
2) Version you have right now;
This thread will be closed as the King Team would like to collect all players' details in a single place
Thank you for understanding! Have a nice day/evening!

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QueenB
Posts: 6,754 Community Manager
Hi guys 🤗
The studio has been working on improving the game, can you all make sure you have game app version 5.21.3 installed on your devices as that should help improve the game.
Please let me know as I need to report back to the studio 😉
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga -
PummyRaj
Posts: 12,791 Superstar
Hello @Carinaverheyen, Hearty Welcome to the Farm Heroes section of our friendly King Community
When your game is frozen, do you see any message on the screen? If so, what does it say? By any chance, did you recently installed an update in your game?
If so, that would be the reason for you to see the frozen screen in your game. Many other players have complained about this issue. Hence, it was already reported and the King Studio is looking for a solution
Please go to below link and post the device you are using and the version you have currently as the King team is collecting all that information.
https://community.king.com/en/farm-heroes-saga/discussion/259065/game-is-crashing-freezing-cannot-play-reported-to-the-studio#latest
Thank you for posting in the Community! Have a nice day.evening.
** This thread will be closed because we are asking you to post in the link I gave you above.


Answers
- Report
0 · Helpful Woah! Sweet Love HahaDo you happen to play on mobile and if yes, which game app version do you have installed?
Android:
The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.
To find this follow these steps: Settings > General > Usage > Manage Storage > select the game > Make a note of the version number.
Thanks
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🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
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- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWhat is happening when you're trying to play the level? Do you get any error message or does the game app freeze? Have you made sure you have the latest game app version installed and if so, which version do you have installed?
To find this follow these steps: Settings > General > Usage > Manage Storage > select the game > Make a note of the version number
Thanks
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaCan you let me know which device you are playing on and the game app version you have installed?
Apple Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game > Make a note of the version number.
Android-
The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaThanks
- Report
0 · Helpful Woah! Sweet Love HahaI have tried all the recommendations of the FAQ and I do not want to uninstall and re-install the game (in order to keep my boosters).
No problem to play against old levels or new challenges .. Any idea?
- Report
0 · Helpful Woah! Sweet Love HahaLevel search box - Candy Crush Saga
🌈
Portal to navigate between levels - Friends Saga
🌈
Shake Piggy Bank - Friends Saga
🌈
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear that the level is not opening for you in your game!! Can you please tell me which device are you using to play the game? Some trouble-shooting steps might work depending on your device
Android -- https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
iOS -- https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
** Do not go with the "Delete & Reinstalling the App". Because, doing so will delete all your stored up boosters!! After trying the troubleshooters, please come back and post the update here. TO do so, tap on "Type your Comment" box located below
Hoping the problem will get resolved soon! Thank you for posting in the Community & have a nice day/evening!
- Report
0 · Helpful Woah! Sweet Love HahaWhen trying to play I click on the level and it just says loading but doesn't load. It is doing it for levels 2439 (which I did complete on my Apple Mac) and is doing it for level 2440. It is only doing it on my IPad. I can go back & play other levels on my IPAD with no problems. I can play the Rancid's Lair event fine.
Thanks.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI've reported this to the studio so they can investigate the further as there might be an issue with the latest updates. I'll keep you up to date once I know more.
Some players has reported that by force closing the game app it help, but this can take few attempts and you will lose some lives during this process but cross our fingers the studio can solve this fast 🤞🤞
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
1 · Helpful Woah! 1Sweet Love Haha