Game is Crashing/Freezing - Cannot play!(Reported to the Studio)!

2456

Answers

  • QueenBQueenB Posts: 1,333 Community Moderator
    Awesome, thanks for this @Belle900 ;😉

    Farm Heroes Saga - The studio is hunting for feedback, share yours here


  • PummyRajPummyRaj Posts: 4,010 Superstar
    Hello @arisengelis, Hearty Welcome to the Farm Heroes section of our friendly King Community :)

    I am sorry to hear that you are having issue in your game!!  What device are you using to play the game?
      
    Can you please clarify few things...
    1) When you are opening a level, is your game App closing down?
    2) Or when you click on a level, is it not opening up?
    3) Are you receiving any error message about the issue occurring?

    Can you please post a screenshot with the issue?  It would help to understand the issue better :+1:

    ** TO post back, please tap on "Type your Comment" box located below.  And to post the screenshot, tap on "Attach Image" that appears when you start typing.

    Looking forward to assist you further!  Have a nice day =)
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

  • QueenBQueenB Posts: 1,333 Community Moderator
    edited June 20
    Deleted comment as I got the games mixed up 😜

    Farm Heroes Saga - The studio is hunting for feedback, share yours here


  • wolfwolfwolfwolf Posts: 0
    hi..i cant load the game on my tablet for a few days now..wats going on?
  • nekskevnekskev Posts: 2
    You are not the only one with this problem !!! It happens to many users. I reinstalled the game but I lost all the boosters. I have sent a message in all ways but no one contacted me...
  • Patricia_MariePatricia_Marie Posts: 14
    Is anyone else’s game freezing when you open it? Mine keeps popping up an ad to but more gold bars and freezes. You can’t close the ad or buy the gold. (I don’t want to buy the gold) I don’t understand all
    the issues I’ve ran into of the last week or so considering I’ve been playing this game on and off for years and never had an issue until now. Very disappointing. I don’t want to have to restart my AGAIN and lose everything AGAIN.
  • QueenBQueenB Posts: 1,333 Community Moderator
    @Patricia_Marie, @nekskev and @wolfwolf

    I moved your questions here as your issues matched the one here which has already been reported this to the studio so they are currently investigating this so I'll keep ya'll updated as soon as I know more.

    Some players has reported that by force closing the game app it help, but this can take few attempts and you will lose some lives during this process but cross our fingers the studio can solve this fast 🤞🤞

    What ever you do, do not reinstall the game app as that will make you lose your boosters and saved up lives.

    Apologies for the inconvenience caused and thanks for your patience while we look in to this 😉

    Farm Heroes Saga - The studio is hunting for feedback, share yours here


  • sharonhsharonh Posts: 3
    My game is working again on the IPAD.  Thanks.
  • Raven821Raven821 Posts: 4
    froglegs said:
    Stuck on screen with Last Chance to buy bars
    I’m also stuck when I try to play it says last chance to buy lives. It won’t let me play. I’m playing on my iPad and I’ve don’t the latest update.
  • Raven821Raven821 Posts: 4
    Is anyone else’s game freezing when you open it? Mine keeps popping up an ad to but more gold bars and freezes. You can’t close the ad or buy the gold. (I don’t want to buy the gold) I don’t understand all
    the issues I’ve ran into of the last week or so considering I’ve been playing this game on and off for years and never had an issue until now. Very disappointing. I don’t want to have to restart my AGAIN and lose everything AGAIN.


  • Raven821Raven821 Posts: 4
    Type your commenting I agree it’s very frustrating. The same thing is happening to me. I hope they fix it because I’ve tried everything they’ve suggested and it’s still not working. I can’t pass the last chance to buy lives. Makes me so sad.
  • Bandit54Bandit54 Posts: 0
    how do I Unfreeze the screen that says “last chance offer $6.99” it will not X out and I can’t continue I have tried all the suggested 
    Remedies... I want YOUR support... it’s your game ! I expect an answer from you.. not the “community”.....
  • PummyRajPummyRaj Posts: 4,010 Superstar
    Hello @Bandit54, Hearty Welcome to the Farm Heroes section of our friendly King Community :)  

    First of all, I would like to clarify with you that "the Community" is one part of the King team...  Here, most of us who Answer and help out the Questions are King game players just like you.  

    When the email note suggests you to go to the Community, it is just because you receive a quick reply as there are many of us who like to help out with the Levels or with the Technical issues like this.  Whatever is not in our hands, the Community in-charge people takes care of those by jumping in with their expertise or solving things from their end for us or by reporting to the King Studio, etc., =)

    Also, from my personal experience, the Support team always have lots of complaints to take care of... with which it takes a while for them to attend to us -- which makes us impatient!!   

    So, in your case, the screen being stuck on the "Offer" is one of the issues, that popped out after the latest update.  Many of us have complained about it and it has been already reported.  Now, the King Studio is working to solve the issue :+1:
    Here is the link for your reference  https://community.king.com/en/farm-heroes-saga/discussion/259065/game-crashing-version-5-20-4-and-above/p1

    Hope this answers your question!  Please post back if you need further clarifications.  To do so, tap on "Type your Comment' box located below :+1:

    Thank you for posting in the Community!  Have a nice rest of the weekend!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

  • zucchero01zucchero01 Posts: 2
    My game freezes up at pop window for buying stuff. Tried everything, plenty of space etc. level 576.
  • bleisengreinbleisengrein Posts: 1
    My game is doing this same thing on this screen the past 24 hours. I have version 5.20.5
    How can I fix it?
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