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Game is Crashing/Freezing - FIXED!

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Answers

  • Hey! Would you like to give us your opinion?

  • CarinaverheyenCarinaverheyen Posts: 0 Newbie
    my game freezed, what can i do about it, wait or ....
  • PummyRajPummyRaj Posts: 12,791 Superstar
    Hello @Carinaverheyen, Hearty Welcome to the Farm Heroes section of our friendly King Community :)ย 

    I have just answered your question hereย ย https://community.king.com/en/farm-heroes-saga/discussion/260601/my-game-freezed#latest
    Please click on that link to check the answer.ย ย 

    According to Community rules, this thread will be closed because of "Duplicate Post"

    Thank you for posting in the Community.ย  Please come back if you need any assistance in future.ย ย 

    Have a wonderful rest of the day/evening!

    Signature - Superstar new 2020 FHS exp FINALpng
  • uyulalahuyulalah Posts: 13 Level 2
    I'm having the same issue, almost a week with the "last chance" screen that wouldn't close so I'd terminated it hitting home button and then clearing it from recent apps, and start it again. Sometimes I got as far as the daily bonus or the tractor dash but it froze and had to repeat the minimizing and clearing again until I got to play the game.

    That was until yesterday, now it won't even let me hit PLAY or the settings, the facebook connect button doesn't load. Every time I start the app, it crashes and I get: "Unfortunately, Farm Heroes Saga has stopped". I've tried "forced close" and clearing cache. I don't want to re-install or delete data, I don't want to lose my boosters >.<ย 

    Is there any way to uninstall JUST the last update? Maybe that's where the problem is.

    The app updated onย July 4th to version 5.22.6
    My device: Samsung Galaxy Tab 4 on Android 5.1.1
  • PummyRajPummyRaj Posts: 12,791 Superstar
    Hello @ramel, Hearty Welcome to the Farm Heroes section of our friendly King Community :)

    I am sorry to hear that you are not able to play your game!!ย  When you click on a level at the "Play" screen, is the screen just freezes?ย  Or you can play but cannot pass the level because it is just stuck on that screen?ย ย 

    Can you please explain a bit more, so that we can be of proper guidance?ย  If you click on "Type your Comment" box located below, you will be able to write back to us =)

    Looking forward to talk to you soon!ย  Have a nice day/evening!

    Signature - Superstar new 2020 FHS exp FINALpng
  • Patricia_MariePatricia_Marie Posts: 14 Newbie
    Why does my game freeze everytime I ask friends to send lives at the end of the level? It wonโ€™t even let me exit the level, I have to close the app and restart.
  • sandrassantos1983sandrassantos1983 Posts: 1 Newbie
    O meu jogo nรฃo que abrir
  • ArchitectArchitect Posts: 2 Newbie
    Hello, I have the same problem. I passed level 1134 and when I wanted to play level 1135 I tap on the icon nothing happens, it doesnโ€™t open the window so I can tap โ€œPlayโ€ to start play the game. It seems like the game doesnโ€™t respond at all.ย 
  • ArchitectArchitect Posts: 2 Newbie
    Please let me know what should I do. Thank you in advance.ย 
  • dorsetbugdorsetbug Posts: 4 Newbie
    Same as above. Screen is frozen on last chance to buy pop up. Tried usual things , still stuck.
  • lizzyblizzyb Posts: 11 Level 2
    I had to delete the app and reinstall it, then it worked fine after this.
  • iratxeesiratxees Posts: 40 Level 2
    edited July 2019
    I do not dare to reinstall it because as long as I can not sincrinize it I do not want to lose my level
  • lizzyblizzyb Posts: 11 Level 2
    I messaged king about this and they were really very good at sorting out this problem. In fact they were excellent. I would just like to say a big thank you to Veronica king player relations. She was very quick at replying to me by email. Had the problem sorted in no time.
  • Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager
    Hi @ramel and @Architect !

    I moved your post to this thread in the same topic.ย 


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