Farm Heroes Saga game looks different on Facebook? NEW HTML5 version!

QueenBQueenB Posts: 2,327 Community Moderator
edited September 12 in Support

Howdy farmers!

 If y'all playing Farm Heroes on Facebook, you might have noticed the graphic has changed a bit and you're getting tutorials as if you were a new player. 

This is not an error but a test we're currently running to see the performance while running on HTML5, you can read more about this here.

If you already have the new HTML5 version and have issues, please check if your browser is ready to support HTML5. 

If you have lost any purchased items from your game doing this change, please contact our Player Support team here so they can help replace purchased items.

If you have any feedback about the new look, please comment below!




Thank you!


Farm Heroes Saga - The studio is hunting for feedback, share yours here
Royal Championship, whaaat πŸ§ Check it out here

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Comments

  • getegete Posts: 1
    edited February 25
    why i can't play game in PC ?
  • mysticalmystymysticalmysty Posts: 12,422 Superstar
    edited February 23
    Hi @gete  you can download and play farm heroes saga on pc if you have windows 7 and up, search on google play to download the app.
    Let your voice to be heard and vote on : http://to.king.com/ELXh 
  • getegete Posts: 1
    okay mybrothers
  • PummyRajPummyRaj Posts: 5,127 Superstar
    Hello @gete,

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in any King Games Sections :)

    To add to what @mysticalmysty suggested, there are 2 ways to play the game on your PC.  Here is a link to play through Kingdom account directly https://king.com/
    Go to that link and click on "Games" tab located in top left corner of the page -->  Select "Farm Heroes" from the list appeared.  Don't forget to log-in before starting playing.  It will keep your level progress intact.

    If you have Facebook account, then simply search for the game.  Lots of options will pop-up, from them pick the one with "Play Now" -- that is the link that takes you to the game.

    **  IF you any other questions or need to clarify something else, please post back and tag me with @ and my name (without space), just like how I wrote your name above =)

    All the very Best & start a new adventure with those Cropsies :+1:
  • QueenBQueenB Posts: 2,327 Community Moderator
    Welcome to our Community @lindaiwagner88 ;πŸ˜ƒ

    I'm glad you found us and providing us feedback, may I ask if you have the new HTML5 version and if the issue started  happened after the change?  

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • lindaiwagner88lindaiwagner88 Posts: 7
    I have no idea which version I have. I am using the same connection I have used for years without problem.  The "issue" started yesterday morning.  It is very unwise to spring a test on existing users without warning in this way
  • QueenBQueenB Posts: 2,327 Community Moderator
    No problem, I'm sure we can figure this out together :) 

    This thread is dedicated to the HTML5 changes that is being tested so have you noticed some change on the graphic? If yes, then you're part of the test group and if all is normal as usual, than you still have Flash version.

    This thread is specifically for HTML5 feedback so if you're game is running on Flash, you need different support. These are the troubleshooting steps you can try to help improve the game.   

    As for testing the game, this will be rolled out to all players soon but before doing this, we need to test and see what needs to be improved before making the changes.

    Hope you'll understand this :) 



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • tatoutatou Posts: 1
    edited August 1
    Edit by CM: Unsupported language
  • ChiefCharlieChiefCharlie Posts: 2
    New graphics are awful, you have made the game almost unplayable. Small, fuzzy focus, nasty changes. If this is how it will be from now on then I am gone.

  • QueenBQueenB Posts: 2,327 Community Moderator
    Welcome to our Community @tatou ;πŸ˜ƒ

    I'm sorry but we only use English on the King Community, to make sure that everyone understands and can be understood. 

    Please feel free to re-post your question in English and one of our member will be happy to help you.

    Thanks for your understanding and have a great day :) 


    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • Reva_HuffReva_Huff Posts: 4
    Started having problems a couple of days ago, takes ages to load graphics are terrible same quality we had 20 years ago. Try to play game after a couple of moves it crashes with "we have encountered a problem" You have caused the problem. May check back a couple of times to see if things have improved otherwise but feel these improvements may be the end for this game
  • cagsywagsycagsywagsy Posts: 1
    Rubbish graphics. Taking ages to load. You could have warned everyone about this test. in fact you should have asked for volunteers to try it out first. Very unprofessional .
  • BetsyCBetsyC Posts: 10
    Hate this change.  I'm on level 1749 and now I want to quit. Lost all my boosters, graphics are blurry, and I have to endure a tutorial of sorts to even get in to play. Change it back!
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