Game freezing AGAIN!

addichris

Come on y’all. My game froze on the honeypot prizes less than a week ago. I had to uninstall and reinstall. Lost all my extras. That was the second time I had to do that. And now it’s frozen and the 1st honeypot prize. Like cmon. I barely have any extras as it is. Please fix this. This game never froze in the past. But this last year it’s a mess. And it’s not fun playing when you don’t have anything to use at all because you have to keep reinstalling the game. What’s the solution here? 

PummyRaj

Hello @addichris, Hope you had a nice weekend  

I am very sorry to hear about the issue in your game!!  I completely understand your frustration about the issue!! 

Can you please give me below details ---->  (1) Device you are playing (2) Version you have right now (3) Are you logged in through Facebook or Kingdom account  (4) Your game user ID number... you can find it through this link  https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it 

As soon as you give me all these details, I will elevate this issue to our Farm Community Manager.

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Talk to you soon!  Have a nice rest of the day!