The Great Gobble event!

Spinnifix

@LilyDayne

Hello Lily

 I now have the same problem with the new event. I had followed the instructions. Unfortunately, I did not receive a confirmation email. I had already read that from others. That's why I turned to QueenB. Respectively, she had already taken care of it herself. But I also had to explain to her what's wrong with me.


 I think she will help me !!!

LilyDayne

PummyRaj said:

Hello @LilyDayne Thank you for the clarification  

I have heard from some of the players that the "Chat" button through "Contact Us" tab at the bottom of the Community page is not working and bringing them back to the Community page. 

Just in case, that "Contact Us" tab doesn't work and brings you back here, please follow below steps... 
Contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with My game";
and the SUB-TOPIC as "Prize not Received"; 
Explain briefly about the issue and Submit the form.

NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

Hoping for the Best!  Have a great rest of the day/evening! 

Hello, @PummyRaj, I've sent an email to them as you suggest. I hope to solve this soon. Thank you.

Spinnifix said:

@LilyDayne

Hello Lily

 I now have the same problem with the new event. I had followed the instructions. Unfortunately, I did not receive a confirmation email. I had already read that from others. That's why I turned to QueenB. Respectively, she had already taken care of it herself. But I also had to explain to her what's wrong with me.


 I think she will help me !!!

Hi @Spinnifix, I sent the email to the support team a few minutes ago. If they don't respond in three days, I'll send another. I hope they fix your problem. Thanks for helping me. Good luck.

PummyRaj

Hello @LilyDayne Great to know that  

By the way, if they do not respond within 3 days, then send a "Reply" to the automated email which you have received today.  

Please let me know if you need any further help.  You can also send me a personal message... if you tap on my name, you will see "Message", click on it and you will see a screen where you can write me an email"!

Spinnifix

@LilyDayne

 I had to contact the support again. Then came the confirmation email. I answered it with attachment. And now I'm waiting. After that I have to contact you again. I want to clarify the problem. Otherwise I do not need to play events anymore. It is a pity about the time. Thus, I would continue with my levels!

auriemmo

Can't find the chat option?