Game does not download fully. Please Help & Fix

whitegloria

Game does not download fully..gets to certain point with caption "sorry something went wrong Reload" after trying several times still same thing.Haven't been able to play for 4 days now.

Lady_Choo

Hi @whitegloria and welcome to the community!
Can you tell me which device/OS you are using to play the game on please  

QueenB

Welcome to our Community @whitegloria and so sorry to hear you're having issues 😕

Have you tried clearing the cache of your browser or a different one? You can download them from the following links:

- http://www.mozilla.com/firefox/upgrade.html

- https://www.google.com/chrome/browser/desktop/index.html

- http://www.opera.com/computer

Note! If you're already playing in a supported browser we still recommend trying another browser. Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

Hope this helps