Farm Heroes Saga not loading on Facebook! FIXED!

LATEST UPDATE!!!

The game team has been working hard and has successfully improved the new HTML5 version on Facebook 💪⚒🛠🙌

You should now be able to load the game, but if not, please try clearing the cache and give it another go.
http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

If you play on King.com, you might still have loading issues and that is because the game still runs on Flash but worry not as that is the next thing the studio is going to work on improving.

If you have lost any purchased items or lost your progress, contact our Player Support team by selecting the "Contact Us" button below:

Please include your Facebook ID on the message so they can locate your game records! Here is how to find it!
Facebook ID.

ShellyG

Ok! So this is weird or just a coincidence lol... So as we all know FHS hasn't been loading for days...soooo I decided to play on mobile which is rare for my as I like my desktop, mobile worked fine and has a totally different look than the desktop version. So today I decided to see if FHS will load on my desktop, well it DOES and it has the same platform as the mobile game, same look and everything! So did they update it? Or did the mobile version somehow carry over to my desktop? It's just weird and a bit to get use to, but I am also glad I can get back to playing in via my desktop

https://www.microsoft.com/en-us/p/farm-heroes-saga/9nkmkxnqv2m8

Thanks for reporting this guys 👍

There seems to be an issue which is, unfortunately, affecting the game! Rest assured, however, the game team is aware of this and working as hard as they can to solve this but we don't have a timeframe for a fix just yet.

If you happen to have Windows 10 on your PC, you can try downloading the game app from Microsoft Store instead and give it a try.

Remember to connect the game app to Facebook so it can sync and keep in mind lives and Boosters do not get synced.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

Angela2021

A little while ago I made it to level 1297 and every time I click on it to play....the game crashes and I'm looking at my desktop. Has a bug been reported? I use a PC with Windows 10. Game version is 5.70.3. Thanks.

gracivanenascimento

Eu n tou conseguindo me conectar com o meu Facebook

@QueenB thank you for handling errors in the game. I will wait until it repairs because mobile and fb games are slightly different and do not bring such joy, as the game on king.com

Thanks @piaandersson so its obviously King.com only then as Facebook is fine so that is something!

Thanks for the tags, @Chicken_Slayer and @piaandersson 👍

@adam64 I was able to reproduce the issue so I have reported this to the studio. I do not know how long it will take them to correct this so I'm wondering, do you have access to a mobile device or do you also play on Facebook?

@Chicken_Slayer I play a desktop computer on the king com platform, my wife also only has a laptop on windows 7 professional

piaandersson

@Chicken_Slayer I can confirm what adam says about 2185 and 2189. I have tried his levels on king.com and get the same. Also checked one from earlier when it was problem 2168 and the same. So some levels get the popup that says sorry something went wrong please reload.

So now it is back to how it was before (after the big one was fixed).

@QueenB said in the thread about unlimited boosters https://community.king.com/en/farm-heroes-saga/discussion/275853/unlimited-usage-of-the-boosters-reported-to-the-studio#latest that they had fixed that on facebook and king.com. What I know that problem was not on king.com. But if they have done something on king.com that is likely what cause this problem to return.

But if what you say that 2185 now has weed maybe that is the problem. But since the level not open on king.com there is no way to check if that is the cause. That they changed existing levels.

@horseyhorsey have you lost all levels on both or just your ipad? Are you playing through Facebook or the Kingdom? If you're playing through Facebook it should save on their servers too, but on the Kingdom there is a chance that you've been logged out. Could you check, and even if its showing you as logged in, try logging out again then back in and see if that helps :)

@adam64 I checked both those levels and surrounding levels, they opened ok for me. The only thing I can see is 2185 has had the new weed blocker added and both of the levels are super hard.

Could you reply back with your wifes and your player ID please, and I will pass it over to Queen B.

ALso I know you might have previously said, but can you remind me which device/browser you are playing on...and if you can try on a mobile, let me know if you get past those levels.

Thank you @adam64 I will go try them now, have you another device you can try them on like a mobile?

@Chicken_Slayer I checked again and what turned out. Level 2186, 2187 and 2188 works well. However, 2185 on which my wife is stuck can not open. From this it follows that these two levels 2185 and 2189 are damaged.

horseyhorsey

Hi its happened on both laptop and ipad.

Hi @Chicken_Slayer I cleaned the cache, cookies and paging file, but it did not work..The game still doesn't work I have a Chrome browser.

@horseyhorsey welcome to the community. Are you playing on mobile? Have you logged in either via the Kingdom or Facebook like before?

Hi @adam64 have you tried clearing your cache and cookies again? Which browser are you using?

horseyhorsey

I,ve lost 2000 levels now. Whats going on with this game.

For 3 hours something bad has happened to the game every time you try to open level, the message "something went wrong" appears. I am in level 2189, wife in 2185 and also has the same symptoms

Please fix the game.

Eggcracker

kingkat28 said:

Chicken_Slayer said:

Honestly @kingkat28 I promise they do but not always straight away. And even better when you are trying to help people, sometimes they test it and only change it for some.
The outdated videos are because they change so many levels that bloggers don't have time to change all even if they knew about them. Honestly, I deleted 30 videos in the last couple of days and had to remake them and they were old levels that I only redid last year.
I know if people comment on mine they have changed, I proritise them for remaking and will try to make them before anything else. But they won't know unless people tell them, so its always a good idea to let the youtuber know too.

So the best way to get feedback. When you email them and they tell you to go to youtube, tell them, thanks but its a new change and they haven't got any newer ones. And just ask them politely to pass on the feedback.

Secondly, post the level number in the community as a new post, explain why its impossible and the reasons for it. And we will pass feedback on. If enough players complain, they listen. And recently in the community they did change two levels because of complaints. Now is the best time more than ever before as they have realised that they need to listen to their players finally. Which wasn't happening before we had the community we have now. Its about finding a balance between what you find hard and other players fly past. I had that with a covideoer when she was helping. She left levels for me she couldn't pass quickly and I did the same but I always did most of her left, within a few tries.

So don't quit, go replay old levels while you wait.

Thanks for your reply, informative and helpful. will post the level think I had already but got no replies, will try again.

Hi @kingkat28, I sympathise with you about the games, I've done my fare-share of complaining! What I do know, is eventually, we get through. Maybe by luck, judgement, or King changing the rules of a game.

Please don't get too overwrought about passing a game, because that's all it is, a game.

kingkat28

Chicken_Slayer said:

Honestly @kingkat28 I promise they do but not always straight away. And even better when you are trying to help people, sometimes they test it and only change it for some.
The outdated videos are because they change so many levels that bloggers don't have time to change all even if they knew about them. Honestly, I deleted 30 videos in the last couple of days and had to remake them and they were old levels that I only redid last year.
I know if people comment on mine they have changed, I proritise them for remaking and will try to make them before anything else. But they won't know unless people tell them, so its always a good idea to let the youtuber know too.

So the best way to get feedback. When you email them and they tell you to go to youtube, tell them, thanks but its a new change and they haven't got any newer ones. And just ask them politely to pass on the feedback.

Secondly, post the level number in the community as a new post, explain why its impossible and the reasons for it. And we will pass feedback on. If enough players complain, they listen. And recently in the community they did change two levels because of complaints. Now is the best time more than ever before as they have realised that they need to listen to their players finally. Which wasn't happening before we had the community we have now. Its about finding a balance between what you find hard and other players fly past. I had that with a covideoer when she was helping. She left levels for me she couldn't pass quickly and I did the same but I always did most of her left, within a few tries.

So don't quit, go replay old levels while you wait.

Thanks for your reply, informative and helpful. will post the level think I had already but got no replies, will try again.

Honestly @kingkat28 I promise they do but not always straight away. And even better when you are trying to help people, sometimes they test it and only change it for some.
The outdated videos are because they change so many levels that bloggers don't have time to change all even if they knew about them. Honestly, I deleted 30 videos in the last couple of days and had to remake them and they were old levels that I only redid last year.
I know if people comment on mine they have changed, I proritise them for remaking and will try to make them before anything else. But they won't know unless people tell them, so its always a good idea to let the youtuber know too.

So the best way to get feedback. When you email them and they tell you to go to youtube, tell them, thanks but its a new change and they haven't got any newer ones. And just ask them politely to pass on the feedback.

Secondly, post the level number in the community as a new post, explain why its impossible and the reasons for it. And we will pass feedback on. If enough players complain, they listen. And recently in the community they did change two levels because of complaints. Now is the best time more than ever before as they have realised that they need to listen to their players finally. Which wasn't happening before we had the community we have now. Its about finding a balance between what you find hard and other players fly past. I had that with a covideoer when she was helping. She left levels for me she couldn't pass quickly and I did the same but I always did most of her left, within a few tries.

So don't quit, go replay old levels while you wait.

Welcome! 👋

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Accepted answers

https://www.microsoft.com/en-us/p/farm-heroes-saga/9nkmkxnqv2m8

Thanks for reporting this guys 👍

If you happen to have Windows 10 on your PC, you can try downloading the game app from Microsoft Store instead and give it a try.

Remember to connect the game app to Facebook so it can sync and keep in mind lives and Boosters do not get synced.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

ShellyG