Problem with prizes

LucyOliviaLewis

I took part in the design a character competition and came 3rd but didn't receive any prize. I have just come 1st in the harvest rush and again has received no prize!! Up until this point, I had received all prizes.. Is there a problem with my account?? Who do I contact as have had no response to last 2 messages. Thanks

QueenB

Hi guys, sorry to hear you've had issues with the prizes but I am afraid this needs to be reported to the Player Support team here since we are unable to replace any missing items. 

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio and include your User ID so they can locate your game records. 

Thanks  

stan1981

For design character final, u need to be first to participate in the design ...

and I think the design is finalised, we will have new crop “River” soon

and r u playing on phone device ?

LucyOliviaLewis

Hi, I'm playing on an android phone and have always been able to open the boxes in the past. Wondered why they don't seem to be working properly now with the extra levels. Thanks

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/comment/589847#Comment_589847

Hey :) which boxes do you mean?

And sadly nothing seems to be working well lately. Everyone us frustrated including the studio but I do apologise again.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/279006/problem-with-prizes

Hello @LucyOliviaLewis Hearty Welcome to our friendly King Community 🤗

To add to what my friend @Chicken_Slayer has mentioned above, I have few questions to ask!

Looks like you have posted this question about a week ago! Did your prize popped up in the game? Usually, we should always give minimum 24 to 48 hours receive a prize after winning such events.

If you have any more questions or need clarifications, please post back and let us know.

Hope to see you soon! Have a wonderful rest of the week 🌺

LucyOliviaLewis

Hi @Chicken_Slayer, by boxes I mean the prize boxes when you come 1st,2nd or 3rd. The boxes appeared like normal, but when I went to click on them they dissappeared without opening and giving bonuses. Thanks 😊

LucyOliviaLewis

Hi @PummyRaj, I posted first after coming 2nd in the design a character competition but the prize box didn't open when I clicked on it. I then came 1st in a couple of harvest rush games and again the boxes appeared but didn't open. If this happens again, I will let you know. Thanks 😊

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/596199#Comment_596199

Hello @LucyOliviaLewis Thank you for getting back to us 👍️

So, you did see the gift BUT not received it! Do you play on 2 devices? As per my experience, when we play on 2 devices, only one will receive the prize, and other device does show the gift, but we cannot receive it.

Sometimes, we will see "oops! it looks like you have received the gift already"! Sometimes, nothing comes up, but the gift box disappears! Just a thought and also covering all the glitches that I can think of!!

If you are not playing on multiple devices and have not received your prize (from any event), you can write to the "King Player Support Team" who will be able to help with this issue. Please let me know if you need help with contacting them.

Talk to you soon! Have a great rest of the day/evening! 🌺

LucyOliviaLewis

I'm only playing on one device and the box appeared but no prize. @QueenB has sorted it all out for me though and the game is all working again. Thanks for all your help 😊

PummyRaj

Great to know that @LucyOliviaLewis!

Thank you for updating us 👍️

LucyOliviaLewis

Hi @PummyRaj.. I played harvest rush again today and my prize box didn't open. It has also happened to my son now too but only on harvest rush. I know @christine88, @Euaki and @007jayc have also had similar issues. Is there a problem with the harvest rush prize boxes? Thanks @LucyOliviaLewis

PummyRaj

Hello again @LucyOliviaLewis Hope you had a great weekend 😊

It looks like there is an issue with the prizes from Harvest Rush!!

Can you please post these below details of both you and your son

1) Device you are using and (2) Your game ID number. This link will help you ---> Find my ID

I will let you know if the Team need any other details! I will also update you whether the team can take of the issue OR if you have to contact the "Player Support Team" for the missing prizes.

Thank you for your patience and understanding! Have a wonderful rest of the day/evening! 🐑 🐤

P.S: I will check with all other players you have posted in your above comment. Christine88 is having a different issue though! Unless their game has this glitch also!!

LucyOliviaLewis

Thanks @PummyRaj. I am using an android phone, model MAR-LX1A and my ID is 11090448205. My son is using a tablet, model number TB-8304F1 and his ID is 11092668917. Thanks 😊

QueenB

Hi guys, sorry to hear you've had issues with the prizes but I am afraid this needs to be reported to the Player Support team here since we are unable to replace any missing items. 

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio and include your User ID so they can locate your game records. 

Thanks  

stan1981

I on iPhone. And just now I receive 2nd prize for the strawberry harvest rush ... 
is working fine for me ...

do take note only top 3 have prizes ...

christine88

I'd number 10227048280 ...I should have won two second place in the strawberry harvest and Amelia's present on a level