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Saved up rewards are now gone!

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tess11
tess11 Posts: 3 Newbie
edited May 2020 in Support

I've been saving up my boosters to use on hard levels, and now they are gone, I had 6 cats, and tractors, and 3 +1's I did not use them and now I am down to 1 of each. I've about had it with this game.

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  • stan1981
    stan1981 Posts: 3,418 Legend
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    ok noted @tess11

    so ur booster reduce to 1? Or reduce to 0?

    u don’t have much boosters in the first place

  • QueenB
    QueenB Posts: 14,096 Community Manager
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    Sorry to hear about this @tess11

    We completely understand your disappointment at losing Boosters

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the gameplay. But don’t worry, there are many ways to win more Boosters in the game!

    We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help.

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