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Can't play events as they disappear

King_admin
King_admin Posts: 3,941
edited May 2020 in Support
This discussion was created from comments split from: Rancid’s Lair - Earn Double Rewards 🤩.

Answers

  • Laetitia_Van_Zyl
    Laetitia_Van_Zyl Posts: 72

    Level 3

    Hi

    Please, I need urgent help. I cannot play my most favorite game like I want. Yesterday I saw Rancid's lair is up, but then it disappeared. So I looked for an update, but there was none. I then cleared the cache and still nothing. Next step: Force Stop. Did not work. Last resort, uninstall. Nope, no, nothing, nada 😥

  • stan1981
    stan1981 Posts: 3,456

    Ooo that is bad news... wait for next event ... do u have the honey meadow?

  • Laetitia_Van_Zyl
    Laetitia_Van_Zyl Posts: 72

    Level 3

    Yes, I do. Something must be wrong and I dont know how to fix it

  • PummyRaj
    PummyRaj Posts: 45,123
    edited May 2020

    Hello @Laetitia_Van_Zyl Hearty Welcome to our Farmtastic King Community 🤗

    First of all, are you logged into the game through Facebook OR Kingdom account?


    Here is a trick that I followed couple of times, but not always! It might work with only Kingdom account AND not so sure with Facebook account (fingers crossed)...

    Log out of the game -- Close the App -- Clear Cache / Cookies -- Turn off your device for 30 minutes -- Log back in and connect to WiFi -- Open the App and log in through Kingdom account. The Rancid Lair will pop-up.

    Sometimes, you might have to follow these steps 2-3 times for it to work. But, again it is just sheer luck that it works and I am not sure about the technical reasons behind it!

    If it does work, I am sure you would be the happiest person with the game 😄


    NOTE: Once the event appears, do not log out of the game and/or turn off your device. It does affect the event and will disappear again!


    Oh! If you play on multiple devices, make sure that the game is not open in any of those devices.

  • QueenB
    QueenB Posts: 15,634

    @Laetitia_Van_Zyl, welcome to the Community 💐

    Happy to hear @PummyRaj help you get back on track 🤩

    We'll be happy to hear your feedback on the event here. 🤗

Hey! Would you like to give us your opinion?