I lost all my Facebook friends, yet it says I am connected through Facebook.

Melcarrier

I lost all my Facebook friends, yet it says I am connected through Facebook. I can’t send lives to any friends. They aren’t listed anymore. I also can’t see anyone on the Top List.

stan1981

Can screenshot? Restart ur device n update to latest version n see again.

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/303376/i-lost-all-my-facebook-friends-yet-it-says-i-am-connected-through-facebook

Welcome to our Community 🤗

Can you check out the following link as the game might need access to your friends list again: http://to.king.com/hAUl 

Hope this helps 😉

Melcarrier

Thank you Queen Bee, but I checked and everything is correct in the app. So it must be something else.

Lotus_Flower

Hello @Melcarrier

Please check game settings in Facebook. It sounds like it's letting you log into the game but not connecting you to Facebook.

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/861023#Comment_861023

Which device do you play on? Apple, Android?

Melcarrier

Queen Bee, I play on an apple. I have gone into the settings on Facebook and check to make sure my friends list is shown. Everything looks right, but still no change in my game.

Lotus_Flower

@Melcarrier

Check your app permissions

When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

 

Click ‘Renew Access’ to reactivate the app’s permissions.

You might also want to check your active app-permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.

Remember, you'll have to do this every 90 days.

Melcarrier

I have checked all of that and it is active. Thank you

QueenB

@Melcarrier let's try clearing the safari cache and see if that helps.

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook.

Hope this helps 🤞

amurphy

https://community.king.com/en/farm-heroes-saga/discussion/303376/i-lost-all-my-facebook-friends-yet-it-says-i-am-connected-through-facebook

The same thing has happened to me for the last few months. It's very frustrating.