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"Connection lost" when trying to buy Gold bars?

patty95
patty95 Posts: 4

Level 1

edited June 2020 in Support

How can i get of buy gold bars

Answers

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello and welcome to this community


    If you click on the gold bars, you can buy. Do you have a piggy bank in the game? If yes and you collect until it is full, you can also buy it. Good luck

  • patty95
    patty95 Posts: 4

    Level 1

    Yes i have piggybank and it's already full but i can't buy it , i always sows connection lost or it coms on home screen

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello!

    Check your internet or wifi connection. Check app update> Sign out game> Restart device and wait 5 minutes after turning on> Open game and sign in. Please update your game and clear the cache and open loot.

    Good luck

  • patty95
    patty95 Posts: 4

    Level 1

    I will try thanku

  • patty95
    patty95 Posts: 4

    Level 1

    It doesn't really worked,

  • Spinnifix
    Spinnifix Posts: 25,429

    https://community.king.com/en/farm-heroes-saga/kb


    The Help Center has everything about purchases and gold bars. Hope you find yours. Good luck

  • wykoon
    wykoon Posts: 12,717


    Hi Patty, if you have tried these steps: check internet connectivity, log out app game and acc, clear device cache (not data), shutdown device (wait for at least 10 seconds before turn on), log back into app game and acc and check piggy bank, go to shop or click on gold bar icon.

    If the above still doesn't work, please ensure that your device have enough memory space because insufficient memory/storage space will cause certain apps to function improperly.

    Hence, please check your phone storage. If it's limited, please clear some unwanted/unused apps to make some space.

    Please try again and I hope this time it will work for you. Otherwise, you can try to farm for gold bars in challenges, events or races.

    Have a nice day.

  • QueenB
    QueenB Posts: 15,628

    Any luck @patty95?

    Are you still having issues when trying to purchase the Piggy bank? If the issue is persisting, can you let us know which device you are playing on? Android, Apple?

    Thanks ☺️

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