Hi there Tracey, please refer the steps below shared by the Community Team.
You can also check this article from Apple for more information about updating your iOS software.
If you’re already on the most up to date version of your game and iOS, or once you’ve updated them, and crashing still happens, we can perform the following actions:
Force closing your apps
Double click the Home button to see your open apps
Swipe up on all apps which can interfere with the performance of the game
Restarting your device
Press and hold the Sleep/Wake button until the “Power Off” slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Checking the storage on your device
Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.
Check this article from Apple for more information about the storage on your device.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Answers
Hello and welcome to our beautiful Ciommunity
Check app update> Sign out game> Restart device and wait 5 minutes after turning on> Open game and sign in. Please clear the cache and start new.
Good luck
😉 One look at my profile would help everyone! 👍
Did you know that there is now an international room for German - French - Spanish?
🍐 Player Expert for Papa Pear 🥥
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0 · Helpful Woah! Sweet Love HahaWon't let me sign out so can't do that anymore ideas please.
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0 · Helpful Woah! Sweet Love HahaHi there Tracey, please refer the steps below shared by the Community Team.
You can also check this article from Apple for more information about updating your iOS software.
If you’re already on the most up to date version of your game and iOS, or once you’ve updated them, and crashing still happens, we can perform the following actions:
Force closing your apps
Restarting your device
Checking the storage on your device
Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.
Check this article from Apple for more information about the storage on your device.
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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1 · 1Helpful Woah! Sweet Love Haha